Bazaarvoice is seeking a motivated, strategic, and detail-oriented Associate Engagement Manager to join our Global Services organization. In this role, you will act as the primary liaison between our customers and internal technical teams. You will manage the post-sale implementation project, ensuring successful onboarding, high adoption rates, and on-time delivery. The ideal candidate thrives on solving complex problems and driving business value through technology implementations, all while making customers 'deliriously' happy.You'll be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all of your clients. You thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects' optimum balance of cost, time, and quality. Our company moves quickly and so do we. Passion about life and work is important to us, and we want to see it from you when we interact with you! What You'll Do: • Proactively engage with Sales, Client Success, Support, and Product Teams. • Master our templated and custom Statements of Work (SOW), that detail services activities, resourcing requirements, deliverables, timing and budgeted hours. • Facilitate client workshops and sessions, presenting, and walking through Bazaarvoice's value-proposition. • Manage and properly set expectations with both internal and client stakeholders. • Advocate on behalf of the Client and your team. • Effectively manage and drive a portfolio of projects from initiation to close. • Define and maintain project plans, proactively identifying risks and churn mitigation strategies What You'll Need: • Bachelor's degree, or comparable work experience. • 2-3 years professional project management/engagement management experience, or comparable work experience. • Track record of working with clients and internal stakeholders at all levels. • Ability to maintain strong client focus. • Ability to work in a fast paced environment. • Excellent verbal and written communication skills. • Passion, energy, and a collaborative work ethic. • Proven ability to ramp-up quickly and be a self-starter. • SaaS implementation project management experience . • Ability to communicate well with developers about HTML, CSS, XML, and other Web technologies. • PMP certification. • Background in e-commerce industry. • Experience scoping professional services for SaaS implementations. • Experience generating or executing SOWs. • Experience selling or delivering Managed Services engagements. $75,128 - $112,692 a year At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the base salary for this position to be in the range listed above and is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected base pay range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. Your recruiter can share more about the salary range and total compensation package during the hiring process. If this compensation is somewhere close to your desired range, we encourage you to apply!