Job DescriptionWhat is the opportunity? We are seeking an experienced a highly motivated Production Services Support Analyst for our fast-paced Capital Markets, QTS, and Fixed Income Production Application Support team.
This position will be hands-on, providing production application support services to the Fixed Income Trading Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.
The ideal candidate should have strong capital markets experience using Murex, Marketwire and serve as the face for CM Business, Development, and Infrastructure teams.
What will you do? - Lead global production support team providing primary support to Murex platform and few other applications. Supporting Fixed Income Rates and Credits business which includes FO, Trade Support, Middle office and Back office and settlements users ensuring the highest levels of service
- Operate as a team Player, bringing to the table a mix of hands-on technical and business knowledge, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
- Superior Major Incident Management experience is critical.
- Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.
- Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
- Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
- Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure, drive efficiencies through the implementation of tools and process improvements.
- Work with internal teams on infrastructure patching and vulnerability management
- Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned functions
What do you need to succeed? Must Have:- 10+ years experience in IT with strong knowledge of Capital Markets including Fixed Income Products. Working knowledge of Murex and Marketwire is must for this role.
- Hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows.
- Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure; good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
- Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts; ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
- Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
- Global stake holder management and Vendor co-ordination for various activities.
Nice to Have:- Hands-on support knowledge of Murex, Marketwire, Tradeweb, Bloomberg.
- Strong technical knowledge over databases and Linux infrastructure.
- Experience to support MQ, SOLACE and RV/RMDS
What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
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Job SkillsComputer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job DetailsAddress:ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:CAPITAL MARKETS
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-07-22
Application Deadline:2026-08-28
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
