Job DescriptionThe Associate Director, US Marketing Immunology, Patient Support & Pharmacy Solutions is responsible for defining the Immunology portfolio strategy across specialty pharmacy (SP), infusion service provider (ISP), and affordability solutions. This role translates patient support and brand objectives into clear strategic requirements for enhanced services, affordability offerings, and patient/provider hand-offs, with a focus on improving access, continuity, and the overall support experience. The role partners closely with the Patient Access CoE, Integrated Account Management (IAM), Market Access, and other implementation teams to ensure solutions are strategically aligned, differentiated where appropriate, scalable, and launch-ready.
This individual works collaboratively with the Patient Support Strategy Lead and cross-functional partners across Patient Access, IAM, Market Access, Brand Marketing, Legal, Compliance, Privacy, Data Strategy, Procurement, and external service partners. The role will assess market dynamics, pharmacy-channel capabilities, patient affordability barriers, program performance, and emerging models to evolve SP, ISP, and affordability strategy across the Immunology portfolio while maintaining consistency with enterprise patient support principles.
Key Responsibilities:- Own the Immunology strategy for specialty pharmacy, infusion service provider, and affordability support within the broader patient support program.
- Define the strategic role of core and enhanced SP/ISP services across the patient journey, including where differentiated services can improve access, education, adherence, and continuity.
- Translate brand objectives and patient/provider needs into high-level service requirements, experience principles, and decision criteria for SP and ISP partners.
- Partner with IAM and Patient Access to evaluate partner capabilities, channel considerations, and service-model options and to inform strategic recommendations.
- Shape the strategy and evolution of affordability solutions, including copay support, patient assistance programs, and approaches to emerging accumulator/maximizer challenges, in partnership with the Patient Access CoE.
- Ensure SP/ISP and affordability strategies are integrated with hub, nursing, digital, provider, and field-support experiences and support seamless patient hand-offs.
- Provide strategic input to readiness planning, business requirements, performance measures, and governance so implementation teams can operationalize approved service models effectively.
- Use patient, provider, market, and program insights to identify unmet needs, assess service effectiveness, and recommend enhancements to SP/ISP and affordability offerings.
- Partner with Legal, Compliance, Privacy, Procurement, and other stakeholders to ensure strategic concepts are developed within appropriate policy and regulatory guardrails.
- Bring outside-in perspective on specialty distribution, ISP models, affordability trends, and innovative patient-support services to inform future portfolio strategy.
Our U.S. marketing team has adopted an Agile Way of Working to be more adaptive and responsive to rapidly evolving customer needs and keep pace with the digital evolution in the marketplace. This Agile model enables marketers to enhance their experience, building skills and capabilities that flex across various commercial functions based on business needs and priorities. The successful candidate embraces a growth mindset, a willingness to tackle challenges, and a passion for learning, development, and greater team achievement.
This is a hybrid role based on Upper Gwynedd, PA, with an expectation of working on-site three days per week.
Education- Bachelor's degree or equivalent (BA/BS). MBA, MPH, PharmD, or other relevant advanced degree preferred
Requirements- 7+ years of experience in the pharmaceutical/biotechnology industry, patient support, market access, patient experience, brand marketing, or related functions
- Experience shaping strategy for complex patient support programs, specialty products, or services across the patient and provider journey
- Demonstrated ability to translate patient, provider, market, and operational insights into clear strategic requirements and recommendations
- Experience leading cross-functional initiatives and influencing without direct authority in a matrixed organization
- Strong communication, problem-solving, strategic planning, and stakeholder-management skills
- Demonstrated strategic thinking with the ability to balance patient experience, business objectives, compliance requirements, and operational feasibility
- Demonstrates high degree of integrity and ethics
- Resilient, adaptable, and comfortable operating in ambiguity; growth mindset
Preferred Experience & Skills:- Awareness and understanding of U.S. commercial, legal, regulatory, privacy, and compliance considerations applicable to patient support programs
- Understanding of and/or experience directly working within the Immunology market
- Familiarity with biologic therapies and/or complex specialty patient support programs
- Experience supporting product launch readiness and lifecycle evolution of patient support programs
- Strong understanding of specialty pharmacy, specialty distribution, integrated specialty pharmacy, and patient-support channel models
- Experience shaping affordability programs such as copay assistance, patient assistance programs, or other financial-support solutions
- Experience evaluating vendor or channel capabilities and translating findings into strategic service-model recommendations
- Understanding of payer, accumulator/maximizer, specialty pharmacy, and affordability trends affecting patient access
Required Skills: Account Management, Account Management, Adaptability, Advertising Campaign Development, Agile Methodology, Competency Management, Corporate Ethics, Creative Campaign Development, Decision Making, Digital Analytics, Distribution Channels, Ethical Standards, Growth Mindset, Managing Ambiguity, Market Access, Marketing Budget Management, Marketing Strategies, Marketing Strategy Implementation, Market Research, Patient Assistance, Patient Engagement, Patient Support, People Leadership, Pharmaceutical Industry, Pharmaceutical Sales {+ 10 more}
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):N/A
Job Posting End Date:10/16/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
