Job DescriptionUS Hubs are patient support programs owned and managed by the Patient Access team within the broader Commercial Excellence & Innovation organization (CEI). Hubs provide reimbursement and access support to consumers and are managed by vendors that perform patient benefit investigations and other related support; their purpose is to help ensure that patients and physicians understand coverage and assist with navigating any access-related challenges. This position will support a Director within the Patient Access team in providing reimbursement expertise and performing project management related to patient access and affordability solutions.
Most notably, this position is responsible for the development, deployment, and management of reimbursement support hubs - which includes working with brand teams and assigned agencies to ensure that our hub programs meet consumer needs and are aligned to the Patient Access COE objectives.
Reimbursement expertise may include providing in-house US reimbursement expert consultancy to assist key stakeholders in understanding the reimbursement environment for hospital, buy and bill, and Medicare Part B reimbursed pharmaceuticals and biologics.
Primary Responsibilities & Activities include and may not be limited to:- Manage the daily operations of existing hubs, including vendor relationships, program staffing, budgets, SLAs, and maintaining current business rules
- Contribute to the strategic framework and guidance in the development and deployment of patient access and support hubs for specialty products, including for upcoming US launches of our company's products
- Develop comprehensive project plans for hub initiatives, including project schedules, resource plans, risk management plans, and communication plans
- Partner with Marketing Operations in development of Coupon/Copay programs - and integrate them into US Hub programs (when appropriate)
- Build and manage relationships with vendors who will perform benefits investigations and other related support to help ensure that patients and health care providers understand coverage and to assist patients with affordability options for our company's medications
- Work with our Company's Patient Assistance Foundation to ensure consistent PAP referral business rules
- Work closely with legal and regulatory departments to ensure compliance with internal and external rules for all programs
- Exhibit ownership and accountability for all projects and internal assignments
- Brand Team collaboration: Development of annual strategies and tactics plans; seeking continual input and guidance; providing ongoing strategic support
- Engage with US Commercial teams to educate them on the potential shape of such programs, determine what features are important and feasible; select, contract and set up programs with vendors, work with legal, and other parts of the organization as needed
Qualifications:Minimum Requirements:- Bachelor's Degree required
- Minimum of 7 years of relevant experience
- Minimum of 3 years in Pharmaceutical Patient Access, Pricing, Reimbursement, Legal, Finance or related fields supporting Pharmaceutical Marketing and Sales
- Vendor management experience, including budgeting, contracting, audits, financial reporting, general operations, IT, SOP/business rule auditing and strategic thinking
- Mastery of our company's internal processes and policies, particularly around compliance and Medical/Legal review of materials, reimbursement and related policies
- Excellent written and verbal communications skills, proven leadership and interpersonal skills, and proficient in leading cross-functional teams
- Experience with the US pharmaceutical market, including understanding of various types of customers, and products/therapeutic classes (i.e. both pharmacy and medical benefit)
- Strong consulting and collaboration skills
- Strong project management skills
- Ability to travel up to 20% for vendor site visits and/or conferences
Preferred Experience and Skills:- Experience with US Patient Support Programs for specialty medications
- Experience supporting both HCP-administered and oral therapies
Required Skills: Company Policies, Company Policies, Competency Management, Customer-Focused, Data Analysis, Developing Pricing Strategies, Direct Marketing, Healthcare Policies, Interpersonal Relationships, Market Access Strategies, Market Research, Medicare Part B, New Program Development, Operational Marketing, Patient Admissions, Patient Assistance, Patient Management, Patient Referrals, Patient Scheduling, People Leadership, Performance Plans, Pharmaceutical Sales, Pharmacy Benefits Management (PBM), Policy Compliance, Pricing Processes {+ 10 more}
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):n/a
Job Posting End Date:10/8/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
