Verizon Communications

Associate Director-Operations Support (Retail)

Verizon Communications$108K — $189K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or equivalent work experience.
  • 8+ years of relevant experience, including military or specialized training.
  • Willingness to travel about 50% of the time.
  • Valid driver’s license.

Responsibilities

  • Provide training, reporting, and troubleshooting on retail programs.
  • Communicate and present information effectively to leadership.
  • Support Ariba and assist with store relocations/remodels.
  • Lead pilots and trials to enhance the retail experience.
  • Identify areas for improvement to reduce risks and increase profitability.
  • Manage projects and improve processes in merchandising and inventory systems.
  • Update retail leadership with operational insights regularly.
  • Conduct field visits for firsthand operational assessments.

Benefits

  • Comprehensive health and wellness package, including medical, dental, and vision.
  • Life insurance and disability coverage options.
  • Retirement plan with company matching contributions.
  • Paid parental leave and adoption assistance.
  • Tuition assistance for continued education.
  • Generous vacation and personal day policies, plus company holidays.
Full Job Description

What you’ll be doing...

You will be responsible for providing ongoing business process support and expertise to our Retail Sales channel on various programs and tools. You will be working closely with a Sr. Director, DM team, and a team of Senior Analysts to understand and identify opportunities. You’ll be pushing your team and yourself to find ways to improve business results every day.

Including:

  • Providing training, reporting, and troubleshooting on programs and tools.

  • Communicating and presenting information effectively with other leaders.

  • Providing support for Ariba and store relocation/remodel set-ups.

  • Leading implementation of pilots and trials designed to enhance the retail experience.

  • Utilizing your operations expertise to identify areas of improvement and lowering risk, shrink, and increase profitability in your assigned territory.

  • Managing projects and identifying process improvements in retail merchandising, inventory, and systems.

  • Providing operational updates to retail leadership regularly.

  • Conducting field visits both with and without Senior Analysts.

In this role, you'll have a defined work location that includes work from home and assigned office days (VCG in office days are Tuesday, Wednesday and Thursday).


What we’re looking for...

You’ll need to have:
  • Bachelor’s degree or four or more years of work experience.

  • Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

  • Willingness to travel up to approximately 50% of the time.

  • Valid driver’s license.

Even better if you have one or more of the following:
  • A degree.

  • Experience in presenting to peers and leadership.

  • Ability to effectively influence others.

  • Strong attention to detail and meeting deadlines.

  • The ability of proactive approach focused on finding opportunities to improve the business.

  • Leadership, analytical, problem-solving, and decision-making skills.

  • Knowledge of retail sales.

  • Currently in the Consumer Sales Field Ops organization

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours
40

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $108,500.00 - $189,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $108,500.00 - $189,000.00.

About Verizon Communications

MCIS delivers wireless links, turn-key systems, broadband leases, and system maintenance.

Verizon Communications Careers

Join the vibrant team at Verizon Communications, a global leader in technology and communications, where innovation meets purpose. Our diverse and inclusive culture champions forward-thinking and offers a plethora of job opportunities that cater to enhancing your professional growth and career trajectory. Work You’ll Do At Verizon Communications, you will be part of a dynamic team that is at the forefront of driving digital transformation in the telecommunications industry. Our commitment to diversity and innovation is not just about staying competitive but fostering an environment where all employees can thrive. Lead with Innovation Embrace the opportunity to work on groundbreaking projects that redefine how people connect. Verizon is not just a company; it's a community of leaders and innovators. With over tens of thousands of employees worldwide, our leadership is committed to providing a platform where skills and ideas converge to create impactful solutions. Join Our Inclusive Team Verizon’s commitment to diversity and inclusion is integral to our company’s ethos. We believe in empowering our team members by providing them with the tools, resources, and support they need to succeed. This includes comprehensive benefits, diversity training, and opportunities for professional development. Explore Career Opportunities Whether you’re looking for a full-time position, an internship, or a leadership role, Verizon offers a range of employment options to match your career ambitions. Our team is hiring creative and solution-driven professionals who are eager to learn and grow. Networking and Professional Growth Advance your career with Verizon’s unmatched opportunities for professional growth. Engage in networking events, leadership programs, and training sessions designed to hone your skills and expand your industry knowledge. Internship Programs Kickstart your career with a Verizon internship. Gain hands-on experience, work with seasoned professionals, and understand the inner workings of one of the world’s leading tech companies. Our internships offer a unique insight into our company culture and operations, setting a solid foundation for your career. Benefits and Culture At Verizon, we prioritize the well-being of our team members. Enjoy a comprehensive package of benefits that supports both your professional and personal life. Our culture promotes work-life balance, employee wellness, and continuous learning. Stay Connected Join Our Team Explore the various job opportunities at Verizon Communications and find the position that best suits your skills and interests. We are looking for passionate, curious, and innovative team players. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Verizon Communications. Join Verizon Communications today and be part of a team that values leadership, innovation, and diversity. Shape your future in an environment where your work makes a real impact.
Learn more about Verizon Communications
Size
118,400 employees
Market Cap
$164.4 billion
Industry
Net Income
$17.8 billion
Founded
1983
5 Year Trend
+1.2%
Revenue
$128.2 billion
NASDAQ

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