This Associate Director of Clinical Consulting will oversee clinical consulting client relationships, proactively identify clinical solutions, and manage clinical resource allocation for one or more of OptumRx's segments of Clinical Consulting support. They will work with clinical leadership in developing a strategy related to the delivery of proactive consultative services and driving clinical upsell targets, including deployment of appropriate use guidelines and protocols, utilization management strategies, clinical products / services and formulary management strategies. The Associated Director of Clinical Consulting is expected to maintain strategic relationships with client leaders, key stakeholders, and brokers/consultants. They are accountable for direct management of a staff of clinical consultants and maintaining client satisfaction and retention.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Determine and manage clinical consulting resource allocation and assignment
- Provide routine reporting to clinical leadership regarding milestone attainment and any significant
- issues within their segment that may be impacting overall team performance
- Maintains understanding of individual client contracts and ensures proper execution of all clinical
- deliverables specific to those agreements
- Ensures alignment of PBM clinical priorities with strategic goals and objectives of the overall
- Organization and client
- Collaborates with clients to establish achievable but aggressive clinical program goals, including
- Generic dispensing rate improvements, implementation of utilization management programs
- Improvement in medication adherence rates, improvements in therapy gaps for key chronic disease
- States, formulary compliance targets, and HEDIS & NCQA measures
- Formulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trend
- Provides mentoring / coaching for Clinical Consultants in order to enhance employee engagement
- Promote professional development and maintain high levels of staff satisfaction
- Assist in the recruitment, on-boarding and mentoring of new Clinical Consultant team members
- Provide superior clinical consultation and clinical account management with a focus on client
- Satisfaction, client retention, and trend management
- Comprehends and effectively explains formulary and clinical program changes to clients
- Stays aware of and provides clinical market intelligence to clients
- Provides education for clients, pharmacists, members and physicians per contractual requirements
- Communicates drug information to clients and responds to plan-specific clinical inquiries in a timely manner
- Supports other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc...) in coordination with client mgmt./sales teams where appropriate
- Routinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clients
- Serves a key resource for new clinical product/service ideation and liaison to clinical product development / management areas to create new or enhance existing programs
- Identifies and collaborates with account management on clinical renewal strategies
- Drives enhanced client relationships through senior-level strategic discussions and planning which addresses issues of highest priority for the client
- Consistently looks at existing processes, methods, and materials to find opportunities for improvement
- Maintains strategic relationships with client leaders, key stakeholders, and brokers/consultants
- Supports sales and marketing including participating in RFP/finalist activities as needed based on current standard operating procedure
- Serves as Subject Matter Expert (SME) for other departments on Clinical Consulting-specific issues/inquiries
- Actively participates in, and in some cases leads departmental and interdepartmental workgroup and project work
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Bachelor of Science in Pharmacy or Doctor of Pharmacy degree
- Active, unrestricted US state-specific pharmacist license
- 5+ years of pharmacy practice experience or equivalent
- 3+ years of client facing or clinical account management experience with 2+ years of providing formal client presentation
- 2+ year of Health Plan experience
- 2+ years in a leadership position or equivalent
- Experience communicating professionally to internal stakeholders and external clients
- Experience managing multiple clients simultaneously
- Proven basic competency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook
- Proven solid clinical and analytic background
- Proven ability and willingness to travel up to 10%
Preferred Qualifications:- MBA or similar advanced degree
- Medicaid and/or Medicare Experience
- Managed Care and/or PBM experience
- Experience working at or in support of a Blues Health Plan
- Proven formalized sales skills training
- Proven formalized leadership skills training
- Proven formalized presentation skills training
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
