Position Summary As the Associate Bureau Director, you will provide executive leadership to a large, dynamic organization. MilES employs 450 staff and provides FoodShare and Badger Care Plus/Medicaid and childcare eligibility services for Milwaukee County residents. Over 60,000 phone calls, 20,000 walk-ins, and approximately 3,000 online applications are handled monthly across two walk-in locations. Extensive strategic planning skills and executive leadership expertise is required for this position.
This position is also responsible for directing, coordinating, planning, monitoring and evaluating the operational activities of all MilES staff including the functions required to meet all quality, operational and programmatic priorities, goals and objectives. These functions are required to ensure compliance with all federal and state healthcare and FoodShare policies. In this role you will also be providing expertise and coordination of policy development and implementation, project management, and other services required for the effective and efficient management of the Bureau. The MilES Associate Director is responsible for fostering positive community relationships within the greater Milwaukee area and working with community partners.
Salary Information The starting salary is between $120,100 and $127,000 annually (between $57.77 and $61.08 hourly) depending on qualifications, plus excellent benefits. A 24-month career executive trial period is required.
Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as a Health Services Manager and is in pay schedule and range 81/01.
Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.
Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee's headquarter location is not provided.
DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.
Qualifications Minimally qualified applicants must have all of the following:
- Experience managing supervisors, conducting activities such as providing direction, leadership, staff development, feedback, mentoring/coaching, and conflict resolution.
- Experience managing the day-to-day operations of a call center or caseload management environment as a supervisor or manager. Tasks may include monitoring and distributing workload, ensuring quality standards and deadlines are met, etc.
- Experience implementing strategic planning initiatives, including tasks such as developing quality improvement strategies and ensuring alignment of work plan to work product.
Well-qualified applicants will have one or more of the following:
- Experience with policy development and analysis, including tasks such as planning, administering, or evaluating operational polices for program implementation.
- Experience with providing input on organizational budgets, allocating organizational resources, or implementing data driven decision making.
- Experience managing a call center of at least 50 staff.
Your resume and letter of qualifications are limited to two (2) pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here .
How To Apply Applying is easy! Click "Apply for Job" to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.
Helpful Information:
- Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.
- You may want to save a copy of the job posting for referencing after the deadline.
- Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
- Please monitor your email for communications related to this position.
- Current or former permanent, classified, state employees must complete the online application process to be considered.
- If viewing through an external site, please apply directly at Wisc.Jobs .
- For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact MilES Human Resources at [redacted] .
Deadline to Apply The deadline to apply is July 23, 2026 at 11:59 pm.
Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm. Late or incomplete applications will not be accepted.
