Description of the Position

The AD, CRM Platforms & Data Governance is accountable for the Foundation's CRM and fundraising platform ecosystem, ensuring it operates as a reliable, secure, scalable, and well-governed enterprise product. This role leads CRM modernization, platform performance, donor and gift data governance, fundraising and payment capabilities, and the use of automation and AI to improve donor experience, operational efficiency, and business outcomes. As a hands-on technical leader, the Associate Director translates enterprise priorities into roadmaps, disciplined delivery, measurable outcomes, and continuous improvement. Working across IMT, Fundraising Operations, Finance, Digital, Marketing Technology, Cybersecurity, Privacy, and business partners, this role ensures platforms and data are aligned and sustainable.

Key Responsibilities

CRM Platform Product Ownership, Modernization, and Delivery
• Own the CRM and fundraising platform ecosystem, including roadmap, backlog, releases, service performance, technical debt, adoption, and lifecycle management.
• Lead CRM modernization and ongoing platform delivery through governed intake, prioritization, release planning, process redesign, configuration, migration, testing, cutover, stabilization, and transition to steady-state operations.
• Translate enterprise priorities into clear delivery plans, measurable outcomes, and continuous improvement within the CRM and data governance portfolio.
• Rationalize platforms and capabilities to reduce duplication, complexity, cost, customization, and vendor dependency.
• Ensure CRM platforms and related capabilities comply with enterprise architecture, cybersecurity, privacy, data governance, and delivery standards.

Donor Data Governance and Platform Integrity
• Establish and enforce governance for donor, gift, relationship, consent, preference, campaign, and engagement data maintained within CRM and fundraising platforms.
• Define data ownership, stewardship, business rules, quality standards, retention requirements, and authoritative system-of-record responsibilities in partnership with business and technology teams.
• Implement automated controls and remediation processes that improve data accuracy, completeness, consistency, traceability, and availability for reporting, analytics, automation, and AI.
• Identify and manage material operational, technology, data, and delivery risks related to CRM platforms and donor data.
• Support strong data governance practices that enable trusted decision-making, reliable reporting, and improved donor experience.

Fundraising Operations and Payment Capability
• Own the technology capabilities supporting gift processing, recurring giving, pledges, donor servicing, transaction processing, receipting inputs, and reconciliation.
• Partner with Fundraising Operations and Finance to maintain transaction integrity, auditability, service levels, and alignment across donor, gift, payment, and financial records.
• Define CRM and reconciliation requirements for digital payment migrations led by Website & Digital Platforms.
• Approve operational readiness for payment-related changes and assume steady-state payment platform ownership following transition.
• Ensure fundraising and payment capabilities are scalable, secure, well-documented, and aligned with business requirements.

Automation, AI, and Operational Excellence
• Identify and implement automation and AI opportunities across fundraising operations, donor servicing, data stewardship, workflow management, and platform administration.
• Use automation and applied technical leadership to simplify work, accelerate delivery, improve data quality, and reduce reliance on incremental staffing.
• Maintain reliable, secure, scalable, and recoverable platforms through effective monitoring, change control, incident management, documentation, and root-cause remediation.
• Measure improvements in productivity, cycle time, quality, adoption, platform performance, and business value.
• Drive continuous improvement through standardization, documentation, benchmarking, and disciplined operational practices.

Cross-Functional Collaboration and Enterprise Leadership
• Partner across IMT and business functions to deliver Foundation-wide outcomes related to CRM modernization, fundraising operations, data governance, digital payments, analytics, automation, and AI.
• Work closely with Fundraising Operations, Finance, Digital, Marketing Technology, Data Integration, Infrastructure, Cybersecurity, Privacy, Enterprise Architecture, and business partners to ensure cohesive platform delivery.
• Provide clear direction, coaching, accountability, and development for team members and future leaders.
• Support enterprise planning by providing accurate capacity, demand, risk, dependency, and value information to inform decisions.

Vendor and Financial Management
• Manage vendors, contracts, licensing, service performance, and operational costs within delegated authority.
• Maximize value from existing platform investments while identifying opportunities to reduce cost, duplication, and operational risk.
• Monitor vendor performance, platform costs, and contract obligations to ensure value realization and sustainability.

Qualifications

While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:

• Bachelor's degree in Information Technology, Computer Science, Business Systems, Data Management, or a related field; a relevant advanced degree or certification is an asset.
• Eight to ten years of progressive experience leading enterprise CRM, fundraising, constituent relationship, or comparable business platforms in a complex environment.
• Demonstrated experience delivering a major CRM implementation, replacement, or modernization, including process redesign, data migration, testing, cutover, stabilization, and adoption.
• Strong knowledge of platform product management, CRM configuration and releases, donor or customer data governance, gift processing, payment operations, and financial reconciliation.
• Working knowledge of cloud platforms, integrations, application programming interfaces, data platforms, cybersecurity, privacy, and enterprise architecture principles.
• Applied experience using automation and AI to improve workflows, data quality, analysis, productivity, and business outcomes.
• Proven ability to translate enterprise priorities into roadmaps, delivery plans, measurable outcomes, and continuous improvement.
• Strong vendor management, financial stewardship, risk management, communication, stakeholder engagement, and decision-making skills.
• Experience leading, coaching, and developing team members with clarity, accountability, and a focus on enterprise outcomes.

Total Compensation Package

Expected Hiring Salary Range: $99,297.00 - $124,121.00; with the ability to progress to a maximum of $142,739.00. To ensure fair and equitable pay at SickKids Foundation, placement on the salary range will be based on your years of experience, skills, and qualifications relevant to the Associate Director, CRM Platforms & Data Governance.

To help you lead in the fight for kids' health and to support your health, wellness, and career growth, in addition to competitive compensation, we offer a comprehensive benefit package including a flex benefit plan, tuition reimbursement, flexible work arrangements, pension plan and birth parent/parental top up - to name a few!

Position Status: Permanent Full-Time
Hours: Hybrid work model: minimum two days per week in-office, Tuesday and Wednesday.
Available To: Internal and External Candidates
Available: Immediately; this posting is for an existing vacancy.

Date Posted: July 24, 2026.
Deadline: August 7, 2026.

Screening and interviews may begin prior to the posting close date. We encourage early applications.

How to apply: Please apply online by visiting our website: https://www.sickkidsfoundation.com/careersandvolunteers

Please note that automated tools, including artificial intelligence, may be used to support the pre-screening of applications as part of our recruitment process.