Chewy

Associate Director, Category Management

Chewy$149K — $245K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or 5+ years in ecommerce, merchandising, retail, FMCG, or related fields.
  • 4+ years of experience in business analysis and P&L management.
  • Experience launching and scaling early-stage business ventures.
  • History of building relationships and influencing stakeholders across organizations.
  • Excellent interpersonal and communication skills at senior leadership levels.
  • Highly analytical with a strong data-driven mindset, adept at turning data into actionable insights.
  • Proficiency in Excel; knowledge of Tableau and SQL.

Responsibilities

  • Identify optimization opportunities through ongoing analysis of business performance metrics.
  • Recommend product, promotional, and operational improvements to enhance profitability and customer experience.
  • Lead regular updates and deep dives on performance for team members and executives.
  • Conduct market sizing, customer segmentation, and competitive analysis within the Virtual Healthcare team.
  • Partner with Workforce Management and Marketing on demand and supply forecasts to achieve revenue targets.
  • Collaborate with other Chewy business units on developing virtual care offerings.
  • Drive promotional strategy for Virtual Healthcare, analyzing effectiveness and recommending enhancements.
  • Work cross-functionally to ensure collaborative planning and execution among various departments.

Benefits

  • Comprehensive health insurance options including medical, dental, vision, and life.
  • 401(k) with company match and equity grant options for eligible employees.
  • Unlimited PTO policy, flexible and family-focused benefits including parental leave.
  • Employee discounts on pet insurance and Chewy.com purchases.
  • Paid holidays and sick leave in compliance with local regulations.
Full Job Description
Job Description:

What you'll do:
  • Identify opportunities within the category to optimize and maximize performance by conducting ongoing analysis of business performance across a range of metrics and customer cohorts
  • Use insights gained through analysis to recommend improvements to product, promotional, marketing, or operational approaches to maximize profitability while maintaining a world class customer experience.
  • Implement and lead processes to provide regular business updates and ad hoc deep dives on performance to team members, stakeholders, and executives.
  • Lead market sizing, customer segmentation, industry trends, competitive positioning, and competitive analysis efforts within the Virtual Healthcare team.
  • Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and Marketing to develop and adjust demand and supply forecasts to meet and exceed revenue and profitability targets.
  • Work closely with other Chewy business units to identify opportunities to leverage existing or develop new virtual care offerings to meet category and company goals.
  • Drive promotional strategy for Virtual Healthcare offerings, including definition, execution, analysis, and ongoing iteration. Track program/promotional effectiveness and recommend changes and improvements.
  • Work cross-functionally with finance, marketing, workforce management, product management, customer insights, and customer service to ensure collaboration as well as holistic planning and execution.


What you'll need:
  • Bachelor's degree, or 5+ years of applicable professional or military experience, ideally in ecommerce, merchandising, retail, FMCG, or similar organizations.
  • 4+ years of experience with business analysis and P&L management.
  • Proven track record of launching and rapidly scaling early-stage business ventures.
  • Strong history of building trusted relationships and influencing stakeholders across organizations by deeply understanding their business and business needs.
  • Excellent interpersonal and communication skills (written and verbal), including experience communicating with and influencing leaders 2+ levels above.
  • Highly analytical and data driven mindset, with proven ability to convert data and trends into insights and actionable business recommendations, using data visualization and narratives to create a compelling message.
  • Proven track record of setting strategy and driving alignment across cross-functional teams, balancing high quality execution with the ability to move quickly.
  • Strong organization skills and ability to juggle multiple priorities and deliverables, using high judgment to dynamically adjust priorities based on business performance.
  • Highly proficient with Excel; knowledge of Tableau and SQL.


Bonus:
  • MBA or equivalent background preferred
  • Veterinary, Healthcare, Services, Management Consulting, or e-commerce experience preferred


The base salary range for this role is $149,000 - $245,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.


We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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