IQVIA

Associate Director, Business Systems

IQVIA • $91K — $253K *
Wayne, PA 19087In-Person
Healthcare
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Life Sciences, Information Systems, Computer Science, Business Analytics, or related field.
  • 4+ years as a Business Analyst, Systems Analyst, or similar role in software product development.
  • 2+ years in healthcare, life sciences, pharma, analytics platforms, or regulated B2B environments preferred.
  • Demonstrated ability to write clear functional specs, user stories, and acceptance criteria used directly by engineering and QA.
  • Working knowledge of API-based products and comfort reading OpenAPI or similar contract documentation.
  • Familiarity with Agile/Scrum ceremonies and backlog refinement practices.
  • Strong analytical, documentation, and facilitation skills; detail-oriented with sound judgment on scope.

Responsibilities

  • Partner with Product Manager to run discovery: stakeholder interviews and workflow mapping.
  • Document as-is/to-be processes for client onboarding, delivery, and analytics.
  • Maintain a prioritized backlog of business needs and decisions with clear ownership.
  • Author business requirements, functional specifications, and user stories.
  • Align requirements with API contracts and review OpenAPI definitions.
  • Refine backlog items for sprint planning, clarifying scope with developers.
  • Develop test scenarios and validation checklists from requirements.

Benefits

  • Standard product development protocols and templates in place.
  • Single source of truth maintained for analysis and design artifacts.
  • Opportunities for team collaboration with engineering, operations, and client success.
  • Focus on reducing ambiguity and rework in the development cycle.
Full Job Description
We are seeking an Associate Director, Business Systems to partner closely with Product Managers, Stakeholders and development teams on the Scion Delivery Platform portfolio. Business Analyst will translate stakeholder and client needs into clear, actionable product requirements for product development-bridging stakeholder requirements, client access, analytics experiences, and platform administration with engineering, design, and quality teams. This role is hands-on in discovery, specification, and delivery support, with enough technical depth to validate feasibility, document behavior, and keep builds aligned to intent.

Key responsibilities

Requirements and discovery
  • Partner with the Product Manager to run discovery: stakeholder interviews, workflow mapping, pain-point analysis, and scope definition for data delivery, client access, analytics, and administration capabilities.
  • Strong understanding of Pharmaceutical data and business applications
  • Good understanding of technical product development and methodology
  • Understanding of technologies and willing to learn
  • Document as-is / to-be processes for client onboarding, delivery, configuration, access and analytics
  • Clear understanding of overall business needs and dependencies
  • Maintain a prioritized backlog of business needs, assumptions, open questions, and decisions with clear owners and dates.
  • Support product discovery activities: problem statements, success metrics, MVP scope, and release phasing recommendations
  • Support requirement gathering for different types of applications to meet the delivery of data and analytics to the IQVIA stakeholders and customers


Product specification
  • Author and maintain business requirements, functional specifications, and user stories with testable acceptance criteria aligned to the team's delivery model
  • Produce structured specification artifacts: process flows, data definitions, screen/API behavior, error cases, and edge scenarios (including multi-organization access patterns).
  • Align requirements with API contracts and service boundaries-review OpenAPI definitions, flag gaps between business rules and documented endpoints, and track contract changes across releases.
  • Define preconditions, process steps, and expected outcomes for key capabilities
  • Partner with engineering on data and integration touchpoints: what is created, updated, or provisioned downstream when a client or workspace is onboarded.


Delivery support
  • Refine backlog items for sprint planning; clarify scope, dependencies, and acceptance criteria with developers and testers before build starts.
  • Support epic and feature breakdown into implementable units with clear sequencing (foundation  lifecycle  provisioning/observability).
  • Participate in backlog refinement, sprint planning, demos, and retrospectives; capture decisions and change logs.
  • Triage clarification requests during development; escalate scope or policy conflicts to the Product Manager with options and impact.
  • With an understanding of Tools and technologies and applications


Quality and validation
  • Develop test scenarios, sample requests/responses, and validation checklists from requirements (positive, negative, and permission-based cases).
  • Partner with QA on test coverage mapping: trace requirements  stories  test cases; identify gaps before release.
  • Support user acceptance testing: test scripts, defect triage, severity/impact notes, and sign-off evidence.
  • Verify delivered features against acceptance criteria and documented client/access rules.


Governance and standards
  • Apply the team's product development standards: consistent story format, requirement templates, decision logs, and versioned specification storage.
  • Help maintain a single source of truth between analysis-design artifacts, API contracts, and implementation-reducing ambiguity and rework.
  • Track cross-team dependencies (access, analytics apps, admin, shared platform services) and surface risks early in the delivery cycle.
  • Contribute to release notes and internal enablement materials for operations and client-facing teams.


Stakeholder collaboration
  • Facilitate working sessions with engineering, architecture, security, operations, and client success.
  • Translate technical constraints and delivery trade-offs into business language for the Product Manager and stakeholders.
  • Capture and communicate non-functional expectations where relevant: security, auditability, performance, and regulated-environment considerations.


Qualifications
  • Bachelor's degree in Life Sciences, Information Systems, Computer Science, Business Analytics, or related field.
  • 4+ years as a Business Analyst, Systems Analyst, or similar role in software product development (not IT-only ticket intake).
  • 2+ years in healthcare, life sciences, pharma, analytics platforms, or regulated B2B environments preferred.
  • Demonstrated ability to write clear functional specs, user stories, and acceptance criteria used directly by engineering and QA.
  • Working knowledge of API-based products (REST, request/response validation, error models) and comfort reading OpenAPI or similar contract documentation.
  • Familiarity with Agile/Scrum ceremonies and backlog refinement practices.
  • Strong analytical, documentation, and facilitation skills; detail-oriented with sound judgment on scope.
  • Experience with multi-client / multi-organization access models, SaaS administration, or data/analytics products is a plus.


Preferred attributes
  • Comfortable working in ambiguous, fast-moving product teams; proactive in closing gaps rather than waiting for perfect inputs.
  • Able to go deep enough technically to challenge assumptions
  • Structured thinker who enjoys process + data + behavior documentation more than slide-only deliverables.
  • Collaborative style with Product Managers, engineers, and testers; receptive to feedback and iterative refinement.
  • Interest in analytics and client access domains; curiosity about how platform capabilities connect end-to-end.


What success looks like (first 6-12 months)
  • Requirements are implementation-ready with minimal mid-sprint rework.
  • Strong traceability from business need  story  test scenario  release validation.
  • Product Manager spends less time on spec drafting and clarification firefighting.
  • Cross-team dependencies and access/provisioning rules are documented before build, not after defects.
  • Releases ship with clear acceptance evidence and updated specification artifacts.


The potential base pay range for this role, when annualized, is $91,000.00 - $253,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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