Eli Lilly

Associate Director - Business Controls, US Consumer Services-2

Eli Lilly • $132K — $193K *
Indianapolis, IN 46227In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • Experience in process improvement and organizational change management.
  • Background in quality, compliance, privacy, legal, or risk management functions.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Strong verbal and written communication skills, especially with executives.
  • Ability to influence without authority and navigate ambiguity.
  • Experience leveraging data and analytics for decision-making.

Responsibilities

  • Design and oversee the governance structures and controls for the Consumer Services Hub.
  • Ensure operational resilience through effective business continuity planning.
  • Equip teams with tools and knowledge to manage risks while fostering innovation.
  • Identify and address emerging risks using data-driven insights and partnerships.
  • Lead the development of a scalable control ecosystem across the organization.
  • Establish governance forums for effective risk-based decision-making.
  • Shape a culture of compliance and accountability within the organization.

Benefits

  • Comprehensive benefit program including medical, dental, and vision coverage.
  • 401(k) and pension plan participation.
  • Vacation and leave of absence benefits.
  • Well-being benefits such as employee assistance programs and fitness initiatives.
  • Eligibility for company bonuses based on performance.
Full Job Description
  • Responsibilities:

This role is responsible for designing and governing the Consumer Services Hub control environment, ensuring risks are managed appropriately, business operations remain resilient, and growth is enabled through scalable, compliant ways of working. Reporting to the Executive Director, Business Operations, this leader serves as the architect and steward of the Consumer Services Hub's risk governance framework, partnering across the business and risk functions to embed effective controls, strengthen decision-making, and proactively address emerging risks.

This role is accountable for four primary outcomes:

Govern the Control Environment
  • Design and oversee the governance structures, controls, processes, and decision-making frameworks that enable quality, compliance, privacy, safety, and legal requirements to scale effectively across the Consumer Services Hub.


Protect Organizational Resilience
  • Ensure the Consumer Services Hub can continue to operate effectively during periods of disruption through strong business continuity planning, issue management, operational preparedness, and third-party oversight.


Enable the Business to Operate Responsibly at Scale
  • Equip teams and leaders with the tools, knowledge, guardrails, and support needed to manage risk proactively while enabling innovation, growth, and exceptional customer experiences.


Anticipate and Address Emerging Risk
  • Leverage deep business knowledge, strong partnerships across risk functions, data-driven insights, and external intelligence to identify and address risks before they become issues.


Key Responsibilities

Design a risk oversight model that stays ahead of growth.
  • Transition Business Controls from project-by-project engagement to governance of the control environment, establishing the guardrails, escalation paths, and operating framework that enable quality, compliance, privacy, safety, and legal oversight to scale effectively across the portfolio while remaining owned by their respective functions


Lead the Consumer Services Hub's business continuity and resilience strategy.
  • Identify critical business processes, assess operational dependencies, and ensure continuity plans are developed, maintained, and tested to protect patient safety, compliance, customer experience, and business operations during periods of disruption.


Build a control ecosystem that scales through people.
  • Develop deep expertise in SOPs, requirements, and guardrails while connecting CIQ, Ethics & Compliance, Legal, Privacy, and Global Patient Safety into a cohesive control environment. Equip teams across the Consumer Services Hub to serve as the first line of defense by recognizing, escalating, and addressing risk through sound judgment and responsible decision-making.


Leverage data, AI, and external insights to proactively identify risk.
  • Monitor emerging trends, regulatory developments, compliance obligations, enforcement activity, and industry best practices to surface potential exposures early, prioritize areas of greatest impact, and ensure the control environment remains effective and forward-looking.


Provide governance and leadership when risks materialize.
  • Partner across the Consumer Services Hub and risk functions to ensure appropriate visibility, accountability, and escalation; identify systemic trends; and drive coordinated resolution through the appropriate functional owners while strengthening the overall control environment.


Architect and continuously evolve the Consumer Services Hub control framework.
  • Design, implement, and maintain business controls, operating procedures, standards, and supporting documentation that adapt to new program launches, service offerings, regulatory requirements, technology changes, operational deviations, and emerging risks, enabling compliant and scalable operations.


Lead governance forums that enable effective risk-based decision-making.
  • Establish decision rights, escalation pathways, exception management processes, and performance measures that provide leadership with visibility into the health of the control environment and support timely, informed decisions across the Consumer Services Hub.


Continuously evaluate and strengthen the effectiveness of the control environment.
  • Leverage audits, monitoring activities, operational metrics, testing results, and lessons learned to identify improvement opportunities, address recurring themes, and ensure controls remain effective as the organization evolves.


Embed risk and control expectations across the vendor ecosystem.
  • Partner with internal teams and third-party providers to ensure control requirements, operational standards, continuity expectations, and risk accountabilities are understood and consistently executed throughout the extended Consumer Services Hub operating model.


Shape a culture of compliance, accountability, and risk-informed decision-making.
  • Lead organizational change efforts that embed controls, processes, and expectations into daily operations through effective communication, training, engagement, and reinforcement, ensuring sustainable adoption across employees and vendor partners.


Serve as a strategic advisor to the business.
  • Maintain a forward-looking understanding of business priorities, growth strategies, and operational changes, leveraging deep knowledge of the control environment and strong partnerships across risk functions to anticipate implications, provide actionable guidance, and engage the right experts before risks become issues.


Basic Qualifications:
  • Bachelor's degree.


Preferences:
  • Prior experience creating and improving processes at scale, including leading organizational change management (OCM) efforts that embed new ways of working.
  • Prior experience partnering with quality, compliance, privacy, legal, business continuity, risk management, or governance functions to identify and address organizational risks

  • Proven ability to manage multiple priorities in a fast-paced, matrixed organization.
  • Experience building or leading governance, controls, risk management, business continuity, or operational excellence programs.
  • Experience leading issue management, corrective action, or risk mitigation initiatives.
  • Strong verbal, written, and executive communication skills.
  • Demonstrated ability to influence without authority, navigate ambiguity, and drive alignment across diverse stakeholder groups.
  • High learning agility with a demonstrated ability to connect seemingly unrelated information into actionable insights.
  • Systems thinker capable of moving seamlessly between strategic priorities and operational detail.
  • Strategic and transformational leader with a track record of solving complex business challenges and driving sustainable change.
  • Skilled communicator who can translate complex quality, compliance, privacy, and risk concepts into practical, actionable guidance for any audience.
  • Experience leveraging data, analytics, and emerging technologies to strengthen decision-making and risk management capabilities.


Additional Information:
  • Travel 0-10%
  • Indianapolis, IN
  • Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.

Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$132,000 - $193,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

About Eli Lilly

ICOS Corporation is a biotechnology company that engages in the discovery, development, and commercialization of therapeutic products. It is engaged in the commercialization of treatments for unmet medical conditions, such as benign prostatic hyperplasia, hypertension, pulmonary arterial hypertension, cancer, and inflammatory diseases. It is the developer of a treatment known as Cialis (tadalafil), a product for the treatment of erectile dysfunction through its joint venture with Eli Lilly and Company in North America and Europe. It is also engaged in contract manufacturing services for third parties. It is in a strategic alliance with Solvay Pharmaceuticals, Inc. ICOS Corporation was established in 1989, based in Bothell, Washington. It is currently operated by Eli Lilly and Company.

Eli Lilly Careers

Joining Eli Lilly offers an unparalleled opportunity to become part of a leading global team dedicated to creating a healthier future. As a company revered for its commitment to innovation and leadership in the pharmaceutical industry, Eli Lilly is where your professional journey can flourish. Work You’ll Do At Eli Lilly, we are passionate about transforming patient care and advancing medical innovation. Our team at Eli Lilly is at the forefront of developing groundbreaking solutions in healthcare. By joining us, you will collaborate with some of the brightest minds in the industry, using cutting-edge technology to make real-world impacts. Lead with Innovation and Leadership Eli Lilly stands out in the marketplace by integrating deep industry expertise with robust research and development efforts. We are looking for professionals who are eager to drive change and lead the way in developing therapeutic breakthroughs. Explore Job Opportunities and Growth Eli Lilly offers a variety of career paths, including full-time positions and internships, across multiple functions such as research, marketing, IT, and sales. Whether you are a seasoned professional or a recent graduate, Eli Lilly provides an environment that promotes career growth and learning opportunities. Our commitment to diversity and leadership training ensures that every employee can achieve their potential. Be Part of Our Team Our team at Eli Lilly is committed to excellence and driven by a mission to improve lives. Employees enjoy a supportive culture that values collaboration, creativity, and diversity. We believe that a diverse workforce fosters innovation and helps us better connect with the communities we serve. Benefits and Culture Eli Lilly is dedicated to supporting our employees, offering competitive benefits, wellness programs, and comprehensive health care. Our culture is built on a foundation of respect, integrity, and quality, making Eli Lilly not just a great place to work, but a community to grow with. Networking and Professional Development Eli Lilly encourages continuous professional development and networking. With access to various training programs and mentorship opportunities, employees can enhance their skills and advance their careers. Our leadership is committed to nurturing talent through effective training and development strategies. Join Our Team Discover the exciting job opportunities at Eli Lilly by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who are passionate, innovative, and ready to contribute to our mission of making life better for people around the globe. Stay Connected Keep up to date with the latest at Eli Lilly by following our careers blog. Gain insights from industry leaders and get tips on everything from crafting the perfect resume to preparing for your interview. Eli Lilly is not just a company—it's a place where you can make a difference. Explore the positions available and find out how your talents can help change the world. SEARCH ELI LILLY JOBS Stay ahead in your career with Eli Lilly, where innovation, leadership, and a commitment to diversity and growth lead the way to future advancements.
Learn more about Eli Lilly
Size
35,000 employees
Market Cap
$344.2 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.1 billion
Founded
1876
5 Year Trend
+5.9%
Revenue
$24.5 billion
NASDAQ
LLY
* Ladders Estimates

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