Associate, Client Services (Immediate 2026)

True North Insights

$65K — $115K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with a minimum GPA of 3.5 from an accredited institution
  • 6-18 months of professional experience, ideally in client engagement or problem-solving roles
  • Demonstrated leadership in various capacities during academic or professional pursuits
  • Excellent verbal and written communication skills
  • Ability to thrive in fast-paced environments and meet targets
  • Self-motivated, resilient, and able to work independently
  • Fluent in English, with additional languages considered a plus
  • Authorized to work in the U.S., including those on F-1 visas with STEM OPT

Responsibilities

  • Manage projects from inception to completion, serving as the primary client-expert liaison
  • Identify and recruit experts with relevant expertise to fulfill client requests
  • Coordinate expert consultations and align research with client objectives
  • Oversee multiple engagements simultaneously, ensuring timely and quality delivery
  • Make strategic decisions regarding expert involvement and project planning
  • Collaborate with global teams to meet and exceed client expectations

Benefits

  • Structured career growth opportunities with clear milestones
  • Pathway to leadership roles and potential equity positions within 24 months
  • Comprehensive training in project management and client relations
  • Exposure to a diverse range of industries, preventing siloing in one sector
  • Health, dental, and vision insurance
  • 401K with guaranteed 3% company contribution
  • Paid time off including vacation, sick leave, and holidays
  • Monthly stipends for commuting and mobile phone expenses
  • Daily workplace perks such as free meals and social events
Full Job Description
As an Associate, you'll manage engagements from start to finish, coordinate with experts, and ensure projects deliver clear, actionable insights. This role is designed for professionals eager to learn quickly, take initiative, and develop skills that matter in real business contexts.

No two days are the same. One day, you may be helping a hedge fund gain insights from a European airline's veteran. Another, you could coordinate a consultation with a former Fortune 10 C-suite executive to inform a client's eCommerce strategy.

Key Responsibilities

You will be the main point of contact between clients and experts, taking ownership of projects and ensuring reliable, high-quality results across multiple projects daily.

You will:
  • Identify and engage experts with relevant experience to meet client needs. Reach out to experts to confirm availability and alignment with client objectives.
  • Coordinate consultations to ensure smooth communication and delivery of client objectives into research plans and timelines.
  • Manage multiple projects efficiently, delivering reliable outcomes under tight deadlines.
  • Make informed decisions about expert selection, project scheduling, and outreach strategy
  • Collaborate with teams worldwide to ensure projects meet client expectations.
About You
  • Strong academic background with an attained Bachelor's degree from an accredited institution (Minimum GPA of 3.5)
  • 6-18 months of professional experience; internships or roles demonstrating client engagement or problem-solving a plus.
  • Demonstrated initiative or leadership in academic, athletic, professional, or extracurricular activities during school/university.
  • Strong verbal and written communication skills; professional and articulate presence.
  • Thrive in fast-paced, results-driven environments.
  • Take initiative, solve problems independently, and follow through reliably.
  • Resilient, resourceful, and unafraid to roll up your sleeves.
  • Motivated by goals and driven by measurable outcomes.
  • Fluent in English; additional languages a plus
  • Authorized to work in the U.S., including F-1 visa holders with STEM OPT
Why True North Insights
  • Clear growth milestones to accelerate your career.
  • Potential to advance into leadership roles, including equity opportunities within 24 months.
  • Comprehensive paid training in project execution, client management, and professional development
  • Diverse industry exposure-Associates are never siloed into a single sector.
  • Compensation: $85,000-$115,000 on average for high-performing associates. Consisting of $65,000 base salary + uncapped monthly bonus
  • Health, dental, and vision insurance
  • 401K plan with guaranteed 3% company contribution
  • Paid vacation, sick leave, and company holidays
  • Monthly commuting and mobile phone stipends
  • Daily office perks: free lunch, snacks, Monday breakfast, and weekly social events

At True North Insights, growth comes from initiative and results. You'll be supported, challenged, and empowered to take ownership and lead from day one.

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