Your New Role...The Associate Broadcast & IT Support is tasked with timely and professional support in a fast
paced 24x7x365 field newsgathering/production environment. This position typically requires proficient IT support and some electronics skills. Travel (typically Domestic, but occasionally international) is required and the ability to physically lift and move equipment weighing 50 pounds or more may be necessary. Willingness to perform varied tasks when required on assignment to support the production. Ability to adapt to rapidly changing situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required.
Associate Broadcast & IT Support Engineers demonstrate expertise in analyzing and solving complex technical problems and are able to work independently and autonomously in a team-based environment. Ability to manage workload and workflow for a group of peers with assistance from management is essential.
This position will primarily provide field support but will also spend time in-house or assisting Broadcast and IT teams with project and maintenance work when not otherwise deployed in field.
Your Role Accountabilities...- Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations. This includes equipment transport, set-up, operation and breakdown and may also include truck maintenance. CNN SNG trucks are multi-path mobile production platforms thus requiring one to be well versed in the operation and maintenance of on-board systems such as cameras, switchers, routers, encoders, RF and specialized transmission gear (MIMO, COFDM, bonded cellular).
- Perform 24x7x365 broadcast technical support to include installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment. Coordinate technical installation with vendors and/or production teams.
- Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.
Qualifications & Experiences...- Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level
- Demonstrates experience with television or multimedia production workflows
- Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)
- Ability to work all shifts associated with 24x7x365 production environments
- Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments
- Must obtain a CDL Class B License
REQUIRED EDUCATION:
- 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).
- Demonstrated knowledge of computer desktop hardware/applications and data networking.
PREFERRED EDUCATION, TRAINING, LICENSING, OR CERTIFICATION:
- Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).
Performance Essentials of Turner Broadcasting System, INC
- Builds relationships Builds and maintains collaborative relationships; Values the diversity of people, programming and perspectives; Displays the ability to work in a team environment and solicits input from a variety of individuals, departments, and divisions; Communicates effectively with others Applies to all employees
- Delivers results Sets challenging objectives and demonstrates a clear sense of urgency; Uses sound judgment and makes good decisions while considering relevant facts, investment of resources and financial implications; Produces and delivers the highest quality results aligned to personal and organizational goals; Allocates time and resources effectively Applies to all employees
- Takes initiative Articulates an awareness of personal strengths and development areas with a clearly defined action plan for improvement; Learns from past experiences and makes adjustments in behaviors & approaches in future situations; Accepts additional challenges and responsibilities; Takes ownership and accountability for decisions and successes/failures Applies to all employees
- Thinks broadly Sees the "big picture" while also focused on the necessary action steps to accomplish the goal; Improves processes, methods and programs; Contributes innovative, creative and "out of the box" ideas; Considers
- tends in the industry and understands their relevance to our business Applies to all employees
- Leads others Empowers employees through delegation, feedback and coaching; Leads by example and champions organizational strategies and goals; Selects, retains, rewards and develops top talent; Makes "tough calls" on performance issues in a timely, fair and consistent manner Applies to all people manager
