In this role, you will serve as a senior business-facing technology leader, acting as the primary conduit between Claims stakeholders and technology delivery teams to ensure initiatives are clearly defined, strategically aligned, and delivered with measurable business impact. The role is responsible for ensuring Claims technology solutions are grounded in business need, operational efficiency, and aligned to our Claims Technology North Star, supporting scalability, simplification, and improved Claims outcomes globally.

You will work closely with Claims leadership, business units, and business analyst teams throughout the lifecycle to translate business intent into high-quality, execution-ready solutions.

• Develop a deep understanding of Claims business processes, operational workflows, and performance drivers to identify and address critical business issues and transformation opportunities.
• Engage, build, and cultivate strong partnerships with business stakeholders and IT partners, contributing to technology strategy, solution design, and prioritization decisions.
• Lead and coordinate onsite and offshore resources across requirements definition, Agile planning, and delivery milestones to ensure predictable, high-quality outcomes.
• Partner with business and IT teams to define requirements, priorities, process improvements, and solution approaches that support the Claims Technology North Star and business strategy.
• Facilitate, design, and document business process flows, data mappings, and functional requirements to ensure clarity and consistency across all delivery teams.
• Provide program leadership and accountability for execution, including progress oversight, issue resolution, and executive-level reporting across all levels of management.

• Strong knowledge and experience within the insurance industry; Claims domain experience preferred.
• Demonstrated ability to operate effectively across business, operations, and technology functions in a complex global environment.
• Proven history of enabling large-scale business and technology transformation initiatives impacting global user populations.
• Critical ability to manage and drive multiple initiatives across geographies, ensuring alignment and consistency of outcomes.
• Analytical and data-driven mindset with a track record of identifying process improvement and optimization opportunities.
• 6+ years of experience in Enterprise Business Process Management (BPM) platforms such as Pega or equivalent.
• Experience supporting large-scale product or platform implementation initiatives.
• Excellent written and verbal communication skills, including creation of executive-ready updates, strategic documentation, and stakeholder communications.
• Proven ability to ask the right questions, understand complex processes, and identify where technology can best enable business results.
• 10+ years of experience supporting end-to-end design, analysis, and delivery within the financial services sector.
• Strong understanding of cloud computing paradigms, enterprise design patterns, and Agile development methodologies.
• Bachelor’s degree and/or equivalent professional experience.

The base salary range for this position is $120,000-$150,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications.  If your compensation expectations are above the posted range, we still encourage you to apply—your unique background matters to us.  In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here:  

Veterans encouraged to apply

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.