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We are seeking a dedicated and detail-oriented individual to join our team as an Assistant Community Manager for our multifamily properties. The Assistant Community Manager will play a crucial role in supporting the Community Manager in day-to-day operations, resident relations, and administrative tasks to ensure the success of our vibrant residential communities.
Essential Job Functions - Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
- Liaise between ownership and residents, including drafting and distributing resident communications.
- Foster positive relationships among residents, management, and building staff.
- Assist in analyzing income and expense patterns, budget forecasting, code and process accounts payable and receivable, file compliance paperwork, and maintain office files.
- Manage office supplies inventory and monitor storage, bicycle, and fitness agreements for compliance.Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
- Assist in regular community inspections, coordinate Move In/Move Out schedule, collect insurance certificates, and process Move Out Reports and security deposit refunds.
- Assist with data entry in the online work order system and support Resident Manager with post-move out walk-throughs.
- Collaborate with property management and maintenance on renovations or CapEx projects, obtain vendor estimates and review contracts, provide recommendations for modifications and coordinate vendors for repairs as necessary.
- Conduct leasing demonstrations, monitor and maintain new and renewal leases to include optimal renewal rates, process lease administration paperwork, and enter information into property management systems.
- Assist in the lease enforcement process, including reviewing applications, conducting inspections, and ensuring notice requirements.
- Maintain competitive marketplace intelligence to contribute to sales, marketing, and operational initiatives for budgeted occupancy and customer retention goals.
- Supervise programs for resident retention and collaborate with internal departments.
- Be available for after-hours emergencies, ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork.
- Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
- Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
- Position may be required to perform duties outside their normal responsibilities as needed.
Qualifications - Bachelor's degree in business, marketing, real estate, or finance is preferred.
- Minimum of 3 years of multifamily leasing and/or assistant community management experience.
- Proficiency in navigating computers and community management software, including Microsoft Office, iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
- Technical knowledge of building operations and maintenance.
- Understanding of marketing trends, budgeting, and reporting.
- Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
- Work authorization (required)
- Must be available to work weekends (Saturdays and Sundays)
In addition to base compensation, significant incentive pay and full benefits packages are available.
Annual Salary Range - $80,000 - $90,000
