Jones Lang LaSalle Incorporated

Assistant Program Manager, Capacity Planning

Jones Lang LaSalle Incorporated • $88K — $108K *
Nashville, TN 37211In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2-3 years in capacity planning or operations with analytical focus and workforce analytics experience.
  • Advanced Excel skills including complex formulas and data modeling for capacity calculations.
  • Experience conducting time studies and process analysis to measure task effort.
  • Understanding of project management methodologies for executing cross-functional initiatives.
  • Familiarity with BI tools (QuickSight, Tableau, Power BI) for dashboard requirements.
  • Ability to communicate analytical findings to both technical and non-technical audiences.
  • Strong time management skills in a fast-paced environment with proactive communication.
  • Bachelor's Degree in Business Analytics, Data Science, Project Management, or related field.

Responsibilities

  • Execute the full development cycle for capacity planning models, including scope assessments.
  • Design and conduct time study analyses for task measurement while coordinating logistics.
  • Identify inefficiencies and provide recommendations during optimization assessments before model construction.
  • Facilitate stakeholder sessions to align on model inputs and calculations.
  • Validate models against known operational patterns and work with Data Analysts on dashboard needs.
  • Support the handover of capacity planning models for BAU operations with governance processes.
  • Track project milestones and resolve blockers to maintain momentum.

Benefits

  • 401(k) plan with company matching contributions.
  • Comprehensive medical, dental, and vision care.
  • Paid parental leave at 100% of salary.
  • Paid time off and company holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
What this job involves:

As the Assistant Program Manager (APM) for Capacity Planning, you will execute the full Discovery-to-BAU cycle for capacity planning under the oversight of the Program Manager, serving as the primary builder of capacity planning models across Amazon Travel & Events. This role combines project management expertise with analytical capabilities to deliver validated models that support workforce planning and operational efficiency. You will conduct comprehensive scope assessments, design and execute time study analyses, facilitate stakeholder working sessions, and construct detailed capacity planning models that enable data-driven workforce decisions across the organization. This position requires you to balance multiple concurrent initiatives across 4-8 week build cycles, coordinating between technical data teams and operational stakeholders while maintaining rigorous documentation and project tracking. Secondarily, you will contribute to KPI Program support, assisting with the implementation of new and revised key performance indicators that measure operational health and goal achievement. The ideal candidate brings capacity planning or workforce analytics experience, advanced Excel proficiency, strong project coordination skills, and the ability to translate complex analytical findings into clear, actionable insights for diverse stakeholder groups.

What your day-to-day will look like:
  • Execute the full discovery-to-business as usual (BAU) development cycle for prioritized capacity planning models including conducting scope assessments to define work boundaries, roles, and performance expectations
  • Design, build, and execute time study analyses to measure effort per task across role levels and complexity tiers while coordinating time study logistics including participant scheduling, data collection instruments, and completion tracking
  • Conduct process optimization assessments to identify inefficiencies and unnecessary steps while providing optimization recommendations before model construction to ensure models are built on efficient baselines
  • Facilitate working sessions with stakeholders to align upon model inputs and construct model calculations utilizing optimized-process baselines
  • Facilitate validation exercises to confirm model accuracy against known operational patterns while engaging with the Data Analyst on dashboard requirements and data pipeline needs
  • Support handover of completed capacity planning models for BAU operations with monitoring protocols and contribute to governance review processes and model recalibration cycles
  • Support implementation of new and revised key performance indicators by coordinating KPI development stages including requirements gathering, data onboarding, build, validation, and launch
  • Track project milestones, dependencies, and deliverables across multiple workstreams while proactively identifying and resolving blockers or dependencies to maintain project momentum
  • Maintain comprehensive documentation, status reporting, and RAID logs while supporting stakeholder communication between Program Manager, data team, and service line teams.


Required Qualifications:
  • 2-3 years of experience in capacity planning, operations, or a business management role with a strong analytical focus and demonstrated experience with workforce analytics or staffing models in a dynamic operational environment
  • Advanced proficiency in Excel including complex formulas, pivot tables, data modeling, and scenario analysis with ability to build sophisticated capacity planning calculations
  • Experience conducting time studies, scope assessments, or structured process analysis with understanding of how to measure task effort and translate findings into workforce models
  • Working understanding of project management methodologies and how cross-functional initiatives are scoped and executed with strong organizational skills to manage multiple priorities across 4-8 week build cycles
  • Experience with BI tools such as QuickSight, Tableau, or Power BI with ability to engage effectively on dashboard requirements and data visualization needs
  • Ability to work effectively across technical and non-technical stakeholder groups, translating data and analysis into clear, actionable insights for diverse audiences
  • Clear and concise written and verbal communication skills with comfort presenting findings and recommendations to leadership and operational teams
  • Strong time management and deadline-driven work ethic in a fast-paced environment with proactive communication style and strong follow-through on commitments
  • Bachelor's Degree in Business Analytics, Data Science, Project Management, Operations Management, or related field, or equivalent experience demonstrating analytical and project management capabilities.


Preferred Qualifications:
  • Experience with demand forecasting or scenario modeling in workforce planning or operations contexts with understanding of how capacity models adapt to changing business conditions
  • SQL experience enabling direct data extraction and validation to support capacity planning model development and KPI measurement
  • Experience with AI tools, including prompt development and AI-assisted analysis, that enhance analytical efficiency and insight generation
  • Familiarity with project management platforms such as Smartsheet or Asana with experience maintaining project tracking, milestone monitoring, and dependency management
  • Previous experience supporting Amazon accounts or working in corporate environments with understanding of large-scale operational complexity
  • Background in Lean, Six Sigma, or other process improvement methodologies that inform process optimization assessments
  • Experience building comprehensive documentation and training materials for model handover and BAU operations
  • Knowledge of workforce management systems or capacity planning platforms used in corporate service delivery environments.


Location: On-site

Additional Requirements: Must comply with Amazon's mandatory 5-day in-office policy.

Estimated compensation for this position:

88,200.00 - 108,100.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Arlington, VA, Nashville, TN

Job Tags:

GREF

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Jones Lang LaSalle Incorporated

More Business Services Jobs

Find similar Assistant Program Manager, Capacity Planning jobs:

NationwideNashville, TN