Salary Details

The salary range for this position is CAD $38.90/Hr. - CAD $55.92/Hr.

Job Summary

Come work as an Assistant Manager, Environmental Services with Vancouver Coastal Health (VCH)!

Reporting to the Manager, Environmental Services, the Assistant Manager is responsible for providing coordination and administration of all aspects related to environmental services which include but are not limited to housekeeping, pest management, and sanitation services, refuse and solid waste disposal services, and waste water management, as well as supervision of staff for Vacouver General Hospital at Vancouver Coastal Health (VCH).

At VCH, a clean clinical environment extends from outpatient clinics to emergency departments or surgical suites, therefore this position requires not only knowledge of infection prevention and control, basic microbiology, evidence-based cleaning and disinfection practices, safety concerns, handling multiple waste streams and floor care but also the ability and skills to maintain consistency in performance.

Assists the Manager with program planning, implementation of best practices, new systems, policies and procedures, services delivery and evaluation. Investigates and resolves operational issues involving service level concerns or staff performance issues. The position also participates in developing and monitoring the budget and assists the Manager in the monitoring, analysis, reporting of quality assurance and control initiatives for environmental services.

As an Assistant Manager, Environmental Services with Vancouver Coastal Health you will:

• Implement the day-to-day operations of environmental services for Vancouver General Hospital and ensure effective services are implemented maintaining an overall effective forecasting and utilization of respective personnel and equipment.
• Investigate and resolve operational issues involving service level concerns or staff performance.
• Contribute to the departmental strategic plan and related projects and initiatives by identifying goals and objectives for the portfolio providing feedback on activity levels and ensuring services address established goals and objectives and meet organizational services. Make recommendations to the Manager as required.
• Promote service excellence, evaluates operations and develop improvements in operating processes and equipment to maximize productivity, and service levels for designated site(s).
• Implement pilot projects as directed by the Manager and oversee the implementation of trial testing of new equipment, systems, processes, or other initiatives.
• Provide reports on identified observations and outcomes, such as pros, cons, risks, and areas needing improvement and makes recommendation as required.
• Monitor the daily work activity of personnel within the assigned area to ensure compliance with safety procedures set by the department and regulatory agencies, such as WorkSafe BC (e.g., WHMIS).
• Supervise designated staff, schedulesshifts, statutoryholidays, vacations and relief, approves over-time and leaves of absence for Interviews applicants, make staff resource planning and selection decisions, establish performance expectations, determine required orientation and training, conducts related training and orientation for staffas required, familiarize staff with new procedures, conduct performance evaluations and resolve disciplinary matters.
• Where necessary in collaboration with the Manager, initiate disciplinary action up to and including termination.
• Interpret and administer collective agreements.
• Participate in investigations of, and response to grievance and routine confidential employees' issues.
• Participate in essential service designation planning input as required.
• Assist the Manager in developing and monitoring the budget. Provide input into budget requirements and monitors expenditures by reviewing and verifying invoices.
• Work with the Manager to determine and implement bestpractices including conducting research as required and participating in preparation of business cases relating to operational planning and quality service improvements.
• Assist with the development, monitoring and updating quality improvement initiatives to ensure service quality standards are maintained.
• Diagnose service level failures and takes corrective action to prevent recurrence.
• Assist the Manager in the audit processes, against prescribed performance criteria in the performance of quality assurance.
• Compile data and assist in developing indicators that summarize issues by specific criteria.
• Present data and make recommendations in order to focus on areas that need further support.
• Ensure materials and requirements meet established standards and applicable policies, practices, and procedures are understood and
• Recommend, plan, and organize the efficient use of space and equipment in respective work areas.
• Participate in committees and meetings involving clients, contractors and residents/patients and other stakeholders, as designated by the
  Carry out responsibilities in accordance with health and safety.
• Immediately report unsafe situations by notifying supervisor or other appropriate personnel.
• Perform other related duties as assigned.

Qualifications

Education & Experience

• Diploma in Environmental Management, Business Administration, Hospitality or a related field plus a minimum of five (5) years' progressive leadership experience in housekeeping/environmental services and resolving client complaints in a hospital or similar large institutional environment, or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated knowledge of health facility support service operations including but not limited to housekeeping, infection prevention and control, basic microbiology, evidence-based cleaning and disinfection practices, handling multiple waste streams, floor care and also the ability and skills to maintain consistency in performance.
• Demonstrated ability to communicate effectively orally and in writing at various levels of the organization.
• Demonstrated knowledge of quality assurance systems.
• Demonstrated ability to supervise and familiarity with working in a unionized environment.
• Demonstrated ability to resolve issues in a customer service environment, tactfully and equitably, with minimal supervision.
• Demonstrated ability to handle stressful situations in a consistent and positive manner.
• Demonstrated analytical, problem solving and dispute resolution skills.
• Demonstrated ability to work effectively, both independently and as part of a team.
• Effectively able to prioritize workload and to work under pressure to meet deadlines.
• Demonstrated ability to operate related equipment, including relevant computer applications.
• Physical ability to perform the duties of the position.