Assistant Guest Experience/VIP Manager - Benefits include Medical, Dental, Vision, Free Room Nights, Paid Time-off and Much More

Hyatt Hotels Corporation

$73K — $110K *
Koloa, HI 96756In-Person
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Refined verbal and written communication skills
  • Ability to work independently with minimal supervision
  • Self-motivated and proactive in achieving goals
  • Hospitality leadership experience with a focus on guest experience preferred
  • Flexible schedule availability, including weekends and holidays
  • Proficient in basic computer skills

Responsibilities

  • Serve as a primary contact for elite members of Hyatt's Guest Loyalty Program
  • Deliver exceptional service experiences to VIP guests
  • Oversee VIP guest areas within the hotel
  • Ensure the highest level of guest satisfaction at the hotel
  • Respond to guest inquiries and resolve issues effectively
  • Collaborate with team members to enhance guest experience

Benefits

  • Free room nights, Discounted, and Friends & Family Room Rates
  • Medical, Prescription, Dental, and Vision Insurance
  • 401k with company match
  • Paid time off
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Discounts at various retailers - Apple, AT&T, Verizon, Headspace and more
Full Job Description
Summary:
Join us for this incredible opportunity to be part of our Grand Hyatt Kauai ohana as an Assistant Guest Experience/VIP Manager at Grand Hyatt Kauai located in Poipu, Hawaii.
The Assistant Guest Experience/VIP Manager will be a contact for elite members of Hyatt's Guest Loyalty Program. This person will provide a highly impressive service experience to VIP guests while also overseeing areas within the hotel that cater to our VIP guests. This is a highly visible role within the hotel and offers the opportunity to provide the highest level of guest satisfaction at Hyatt.

Salary Range - $73,600 - $110,400

We offer excellent benefits:
  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance
  • 401k with company match
  • Paid time off
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more


Qualifications:
  • Refined verbal and written communication skills
  • Must be able to work independently with minimal supervision
  • Must be self-motivated and take initiative to achieve goals
  • Hospitality leadershipexperience with focus on guest experience preferred
  • Must be able to work a flexible schedule, including weekends and holidays
  • Proficient in basic computer skills

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