Job SummaryThe Assistant General Manager supports the General Manager in all aspects of the daily operations of the association. The Assistant General Manager acts as a liaison related to community information and member services and assists in the training and supervision of front desk and access control staff.
Action Property Management is seeking an
Assistant General Manager to support the General Manager in leading operations at
Seaholm Residences, one of Austin's premier luxury high-rise communities. This is an outstanding opportunity for a motivated leader who is ready to make an impact while growing their career with an industry-leading management company.
Job Responsibilities:- Administrative:
- Manage office operations, including correspondence, scheduling, and supply orders.
- Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes.
- Maintain vendor files, insurance certifications, and compliance records.
- Update association profiles, calendars, contracts, website, and communication platforms.
- Process electricity charges and coordinate billing with Accounts Receivable.
- Support the GM with Action List updates and other tasks as assigned.
- Architectural Review:
- Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
- Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
- Coordinate inspections and sound testing as needed.
- Member Services/Hospitality:
- Address resident concerns and complaints.
- Issue access devices and assist new owners with registration.
- Supervise, train, and schedule front desk and access control staff.
- Provide backup support for front desk staff when needed.
- Accounting:
- Process accounts receivable and service charge forms.
- Review and approve invoices and follow up on past-due balances.
- Prepare the monthly Delinquency Report.
- Miscellaneous:
- Serve as Manager on Duty in the GM's absence.
- Conduct routine inspections of common areas and create work orders as needed.
- Review daily reports and ensure proper filing and distribution.
Qualifications / Requirements:- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent. Bachelor's degree in hospitality, business administration or a related field preferred.
- Minimum of 3-5 years of relevant experience with at least 2 years of supervisory experience in property management, and or hotels. Luxury experience preferred.
- Software Proficiency: Utilizes Microsoft Word, Excel, PowerPoint, and other PC-based programs for daily duties.
- Communication: Excellent verbal and written communication.
- Adaptability: Responsive, flexible attitude with an eagerness to take initiative.
- Project Management: Ability to plan, organize, and prioritize responsibilities to meet deadlines.
- Teamwork: Ability to work effectively in a team environment and build strong relationships with others.
- Board Meetings: Must attend board meetings as needed.
Team Member Perks:- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
$75,000 - $95,000 a year
