Job DescriptionJob OverviewThe Assistant General Manager (AGM) is a preparatory role to GM and parallels the GM's leadership presence. The AGM is a transformative leader, who serves as the key strategic partner to the General Manager on all facets of the operation of their store. This individual is responsible for the development of a subset of selling leadership while indirectly leading all frontline leadership toward common goals. Ultimately, the AGM is a generalist, with broad oversight, who perseveres to ensure accomplishment of the day-to-day store operations, including total sales results, profit improvement, merchandise execution, and colleague care. The AGM sets the standard for an outstanding customer shopping experience and drives the engagement of our total store workforce.
The AGM demonstrates the high-level capability and broad scale capacity to devise collaborative long term strategic plans and execute those plans urgently and thoughtfully. The AGM will leverage and influence central partners, trade area leaders and store-line leadership team to support the development and execution of these plans.
The AGM will, at the GM's discretion, lead specific individuals and priorities in the store as required for the AGM's development and the store's operation.
Essential Functions- Deliver performance metrics to plan in store: Sales, Net Promoter Score, Loyallist, Client Sales, and omnichannel selling and fulfillment metrics.
- Effectively partner with Operations leadership to manage store-controlled elements of profit and loss, including store payroll and non-payroll expense and shortage.
- Analyze data and ground intelligence to Identify and capitalize on key business opportunities (trends, vendors, classifications, events) with trade area leadership and central merchants.
- Cultivate a customer centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience.
- Actively model outstanding customer care; participate in and lead the execution of top customer strategies.
- Execute merchant strategies with appropriate advocacy and localization for the store customer
- Develop collaborative and results-producing relationships with store, trade area, and central business partners
- Set clear expectations for leadership behavior and accountability for results; empower others to make decisions.
- Lead by example as an active coach, providing ongoing feedback and guidance. Develop a strong bench of managers for future leadership positions.
- Effectively communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities
- Require and champion use of selling technology to support a seamless customer experience; ensure the team optimizes the use of tool and processes
- Drive store associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent and feedback that drives employee engagement and retention.
- Partner with the General Manager and Marketing leadership to engage and develop our Top-Of-The-List and Luxe clients, as a key business-driving opportunity.
Qualifications and Competencies- Bachelor's Degree from a 4-year college or university.
- 5+ years direct experience.
- Excellent written and verbal communication skills. Ability to read, write and interpret instructional documents such as reports and procedure manuals.
- Must have above average mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.
- Strong critical thinker with a strategic mindset. Proven ability to put in place multifaceted retail strategies that support and drive business outcomes.
- Strong leadership profile, business acumen and customer service orientation. A proven influencer with experience leading in a dynamic, fast paced store retail environment.
- Ability to work a flexible schedule based on department and company needs. Regular, dependable attendance and punctuality.
Essential Physical Requirements- Requires periods of walking, standing, hearing, talking, reaching with extended arms, crouching and climbing ladders
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
- Requires close vision, color vision, and ability to adjust focus
- Frequently lift/move up to 25lbs
This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time.
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