Job Type
Full-time
Description
Job Title: Assistant General Manager Reports To: General Manager Department: Operations Employment Type: Salaried, Exempt Position Summary The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance-while embodying JAG's culture and service philosophy every shift.
Key Responsibilities Operational Leadership- Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
- Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.
- Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
- Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.
Sales & Brand Growth- Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
- Support local marketing activations, community outreach, and guest recovery that builds loyalty.
- Monitor guest feedback platforms, address trends with action plans.
Financial Performance- Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
- Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
- Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
- Team Leadership & Development
- Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
- Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
- Conduct performance check-ins, document feedback, and support progressive discipline when needed.
- Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.
Guest Experience & Service Excellence- Be highly visible on the floor; model anticipatory hospitality and effective table touches.
- Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
- Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.
Project Support & Openings- Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
- Contribute to opening playbooks, training plans, and readiness checklists as assigned.
Requirements
Required Qualifications- 3-5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.
- Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
- Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
- Proven ability to coach, give feedback, and develop supervisors and hourly talent.
- Excellent communication, professionalism, and conflict-resolution skills.
- DOH/Health & Safety, alcohol service, and labor compliance familiarity.
- Wine/spirits and culinary knowledge to support menu guidance and sales.
- Flexibility to work nights, weekends, and holidays.
Working Conditions & Physical Requirements- Stand and walk for extended periods (up to 8 hours).
- Lift/push/pull up to 30 lbs. occasionally.
- Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
- Exposure to hot/cold environments and cleaning chemicals per safety standards.
In Return, We Offer You- Competitive compensation and performance-based bonus opportunities
- Comprehensive health & wellness benefits
- Retirement savings plans
- Employee dining discounts
- Growth in a values-driven, award-winning hospitality group
Salary Description
$80,000 to $90,000
