Description

Job Overview:

The Assistant General Manager will represent FirstService with the Association Board of Directors as the On-Site Assistant General Manager. To fulfill the obligations of the management contract in conjunction with the goals and objectives of the Board of Directors. Under the direct supervision of the General Manager, with significant contact with Board of Directors, committees, residents, guests, contractors, vendors, outside groups and associations, employees and city staff.

Compensation: $95-120K/yr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Assist the General Manager in implementing Board policy and directives within the scope of the management contract.
• Assist the General Manager in the supervision of all on-site personnel, as well as oversee contractors providing service to the community.
• Assist the General Manager with hiring, firing, and work performance evaluations.
• Assist the General Manager in preparing schedules and establishing priorities for routine and special work projects.
• Assist the General Manager in preparing annual budget estimates for Board action and approval.
• Assist the General Manager in reporting monthly financial obligations of the Association and distribute financial data to the Board of Directors.
• Assist the General Manager in administering the various functions of the community within the projected and approved operating budget, and advise the Board of Directors of significant operational problems or deviations from the management plan.
• Assist the General Manager by acting as a liaison between the Board of Directors and residents in the execution of the established policies, and the conveyance of resident grievances.
• Assist the General Manager in analyzing financial reports, coordinating input of professional advisors, implementing recommended procedures, establishing priorities, providing advice to the Board concerning major expenditures, supervising expenditures to conform to budget guidelines, establishing budget controls, and preparing budget recommendations.
• Assists the General Manager in fulfilling his responsibilities to direct the overall operation of Sun Lakes Country Club, the golf course and food and beverage facilities including but not limited to golf course maintenance, the pro shop, the cart barn, the dining room, the lounge and banquet services.
• As directed by the General Manager, manage all aspects of sub-association operations. Act as the Community Manager for Lakeside Community Association, Lakeside II Community Association and Fairway Villas Community Association.
• Assist the General Manager by periodically surveying the golf course facilities to insure that the golf course properties are kept in a neat, attractive, and well- maintained condition.
• As directed by the General Manager, oversee the implementation of Association policies regarding the use of the golf course and food and beverage facilities.
• Makes recommendations to the general manager for improvements or additions to the existing facilities.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions.

Skills & Qualifications:

• Knowledge of budget and finance. Must be able to interpret, understand, and follow Homeowner Association CC&R'S, bylaws, and contracts. Ability to apply principles, practices and objectives of recreation, administration, and management.
• Knowledge of building and grounds maintenance requirements and of community association development.
• Knowledge of personnel development and administration.
• Report and motivate personnel to accomplish established goals within the related areas of responsibility.
• Establish work standards, and to evaluate personnel performance. Ability to prepare and supervise the keeping of a variety of records and reports, research problems and prepare written recommendations.
• Communicate effectively with others in English both orally and in writing.
• CCAM and/or PCAM designation.
• Reading detailed work, confidentiality, problem solving, stress, training, reasoning, written and verbal communication, customer contact, multiple concurrent tasks, constant interruptions.

Education & Experience:
• High school diploma or equivalency required. College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Experience in HOA management preferred.
• CMCA credential a plus.

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to lift 30 - 50 lbs.
• Work in an upright standing or sitting position for long periods of time
• Handle, finger, grasp and lift objects and packages; Reach with hands and arms
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.

Supervisory Responsibility:
• Participate in staff coaching/counseling.
• Complete associate assessments with General Manager.
• Supervision of staff and/or third-party contractors.

Tools & Equipment Used:
• Valid California Driver's license including State mandated vehicle insurance
• General office equipment.

What We Offer:
• Medical, dental, and vision plans (full time and and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account