Salary: $243,811.00 - $296,354.00 Annually
Location : City of Alameda (Alameda Municipal Power), CA
Job Type: Full Time
Job Number:
Department: Alameda Municipal Power
Opening Date: 07/31/2026
Closing Date: 8/30/2026 5:00 PM Pacific
FLSA: Exempt
Bargaining Unit: AMPU
FLSA Status: Non-Exempt

Nature of Position
Reporting to the General Manager, the AGM will provide executive leadership for customer programs and services, business development, key account management, energy resource planning and procurement, portfolio and risk management, rates and pricing, electrification, energy efficiency, communications, public benefits, and community engagement. The successful candidate will lead the integration of customer strategy and energy resource planning while representing AMP before the Public Utilities Board, Northern California Power Agency, City leadership, community stakeholders, and regional partners. For a complete position profile visit www.thehawkinscompany.com.

The ideal candidate will possess a bachelor's degree from an accredited college or university in engineering, economics, management, business or public administration, or a related field; a master's degree is desirable. Candidates should have progressively responsible executive leadership experience in public power, municipal utilities, energy resources, customer programs, or closely related utility operations. To be considered, please submit a cover letter of interest and comprehensive resume outlining your relevant qualifications, accomplishments, and interest in the position electronically by August 30, 2026 to [email protected]. For additional information, contact Will Hawkins, The Hawkins Company, (310) 703-4474; [email protected].

Distinguishing Features
Under general direction, provides leadership and management to plan, coordinate and direct customer program activities including communications, public benefits, satisfaction and service, community outreach, communication of information, and business processes; electric utility supply, demand-side resource acquisition and portfolio management; manages participation and response to California electric market related regulatory and legislative issues; and manages necessary technical interfaces with joint power agencies. Leads the development and implementation of customer-facing programs and strategies supporting decarbonization, electrification (including building and transportation electrification), distributed energy resources (DERs), demand response, energy efficiency, and customer affordability. Manages the development and administration of rates and pricing of services to meet risk management, financial and environmental objective; performs other related work as required.
This is a senior executive management classification responsible for directing the Customer and Energy Resources division of Alameda Municipal Power. This classification is distinguished from the General Manager in that the latter has overall responsibility for the entire utility, while this position manages a major functional division and participates in the development and implementation of utility-wide strategy, policy, and objectives. It is further distinguished from lower-level supervisory and management classifications, including Supervisor-Energy Resources and Supervisor-Customer Resources, which are responsible for discrete programs or sections, in that this position has broad managerial and policy-level responsibility across multiple functional areas, exercises a high degree of independent judgment, and is accountable for integrating customer programs, energy resource planning, rates and pricing, and regulatory requirements to achieve reliability, affordability, and environmental objectives.
Examples of Duties
The following list of duties is intended only to describe the various types of work that may be performed and the level of technical complexity of the assignment(s) and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification or is similar or closely related to another duty statement.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Duties

1. Supervises, trains and evaluates assigned staff; participates in the selection of staff; develops and monitors employee training; develops and monitors employee performance benchmarks; performs ongoing employee observation to ensure quality assurance and employee excellence; works with employees to correct deficiencies.
2. Directs assigned activities including emerging customer programs, public benefits, services, community outreach, advocates the importance of public power, and the utility's brand in the community.
3. Directs activities including energy resource planning and procurement, supply and demand-side management plans; complex modeling and decision analysis; rate development, energy risk management, and forecasting
4. Participates in various joint power agencies' committees and supports the PUB-designated Northern California Power Agency (NCPA) commissioner.
5. Ensures compliance with applicable federal, state and local laws, regulations and court rulings related to work activities.
6. Manages contracts and purchasing needs. Oversees the work of contractors and consultants for services and/or supplies.
7. Directs division budget preparation.
8. Reviews and evaluates business requirements and technological advances and develops strategy for implementing changes benefiting the organization.
9. Participates in the development of long-range planning and strategies to meet financial objectives.
10. Assists in the development and implementation of Public Utilities Board policies; updates policies to be consistent with federal, local, and state regulations.
11. Prepares and presents various studies, analyses and reports.
12. Develops goals, objectives, procedures and standards; determines priorities, staff assignments and work methods; develops, schedules and monitors methods to accomplish division goals; ensures work is completed in a timely and efficient manner.
13. Prepares or supervises preparation of routine and special reports to document activities, operation and performance of organization and recommends action by the Public Utilities Board or other authority.
14. Maintains and prepares records and reports.
15. Resolves customer complaints and problems.
16. Identifies and analyzes operational problems, conducts studies, strategically evaluates alternatives and implements effective solutions for a wide variety of issues.
17. Coordinates activities with other divisions, City departments, consultants, contractors and outside agencies such as NCPA.

Other Duties

18. Performs related duties as required.

WORKING CONDITIONS

Work is performed in an office or station environment.
Requires work outside of regularly scheduled hours, attending evening meetings and related events.
Noise level is usually moderate, ambient office sounds such as speaking, working office equipment, and software.
PHYSICAL DEMANDS

Sitting or standing for extended periods of time.
Operate objects, controls, and/or tools such as but not limited to a computer, computer keyboard, and standard office equipment.
Ability to interpret, read, and maintain various documents, such as files and reports, in a variety of formats.
Reach with hands and arms; repetitive movements of hands or wrist; climb or balance; stoop, crouch, squat, crawl, walk; twist and bend from the waist.
Ability to present and exchange information, and communicate with governing bodies, stakeholders, and relevant departments and partners.

Employment Standards
Education/Experience

Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Education:

Graduation from a four-year college or university with major course work in engineering, economics, management, business or public administration, or a related field. Masters' degree is desirable.
Experience:

Five years of progressively responsible professional experience in utility customer (residential and/or business) programs, utility economics, resource planning, general administration, management, business administration, or customer services or a related field and at least two years performing the work in a management supervisor capacity. Experience in utility customer programs and 24/7 operations is desirable.
Knowledge

Knowledge of electric utility operating procedures and practices; electric utility resource planning, acquisition and portfolio management of the utility's power resource interests and obligations at the bulk power and distributed generation level; joint planning, procurement, portfolio management, power pooling and transmission arrangements with third parties, including joint powers agencies, system operators, utilities, customers and suppliers; energy efficiency, fuel switching, building electrification and transportation electrification programs; planning, development, evaluation, acquisition and operation of supply and delivery resources for electric power and other product lines based on forecast needs; commodity and enterprise energy risk management policies and programs; short-term and long-term resource operation and cost models; supply and demand-side resource planning and evaluation, energy supply and delivery costs; market based fuel and energy cost projections; power pool operation and cost analyses;; negotiation of contracts for the purchase and/or sales of utility resources and services, including energy and environmental commodities and transmission; development of rates and pricing structures incorporating cost of service factors and competitive factors by rate class; applicable utility business, financial, regulatory and management practices; power supply and demand-side resources, load management, and conservation measures; engineering economics, and project planning; financial, budgeting, and accounting principles and public financing techniques; forecasting, cost analysis and pricing design; applicable laws, codes and ordinances; principles and methods of public administration; effective methods, principles and practices of supervision and employee evaluation; pertinent court cases, federal, state and local laws and regulations related to work; project planning and administration; residential, commercial, and industrial business needs; business mathematics; correct English grammar including spelling, and punctuation; personal computers including hardware and software applications related to the work; effective methods of communication both oral and written; effective conflict resolution techniques; applicable technical information and aspects of the electrical utility industry; principles and procedures of record keeping; principles and practices of budgeting financial record keeping and reporting; principles, practices and techniques of project management including contract administration and compliance; effective methods of policy development and implementation; research and statistical techniques and methodology; problem resolution methods and practices related to business process analysis.
Abilities

Ability to effectively plan, coordinate and manage emerging customer program such as public benefits, services, community outreach, advocates the importance of public power, and the utility's brand in the community, and energy resources activities such as power resource planning, acquisition, risk and portfolio management activities in a supervisory capacity requiring the management, training, and evaluation of assigned staffs; to function as an effective team member demonstrating leadership and cooperation; to effectively plan, administer and evaluate work programs and schedules; interpret and apply complex governmental regulations; perform both complex and routine administrative work with speed and accuracy; conduct analytical studies and formulate recommendations; draft and review procedures and agreements; draw valid conclusions and project consequences of decisions and recommendations; effectively communicate both orally and in writing complex subject matter to diverse audiences including Public Utilities Board members, elected officials, utility industry executives, regulatory agencies and public audiences using excellent written, oral and presentation skills interpret and apply complex laws, governmental regulations and contractual provisions; prepare and develop cost estimates and budget figures; analyze technical and financial data; make economic evaluations, comparisons, and formulate recommendations; draft and review procedures and agreements; maintain accurate and up-to-date records establish work priorities and communicate strategic direction to staff; operate a personal computer with associated hardware and software as required in the work; create and present a variety of reports and documents in the appropriate format; function as an effective team member demonstrating leadership and cooperation; review and analyze business operations and processes and make recommendations of effective process change; establish and maintain