We are currently seeking a Level III Tech/Team Lead to support our contract at Buckley Space Force Base. Position Summary: TheLevel III Tech/Team Lead will aid in overseeing on-site local field support providing touch labor and walk-in services as well as local field services and customer support as required. This position requires effective time management and multi-tasking skills, as well as strong interpersonal and communication abilities to report up-channel as needed. The Manager is a working team member, with hands-on knowledge of the areas supported to effectively streamline business processes. • Provide Service Now training as needed to existing or new staff to ensure proper and consistent usage • Proactively organize, direct and oversee the day-to-day activities of the field services team. • Ensure work area coverage through contract hours including receiving and proactively managing contacts from staff if they are unable to report to work for their scheduled shift. • Assign and establish priorities; coordinate efforts to expedite workflow and ensure work is completed in a timely fashion in accordance with established SLAs, policies and procedures • Develop team effectiveness through coaching, communication, motivation and mentoring • Champion a customer-focused technically competent team that is able to deliver services that meet or exceed the needs of the organization • Act as the Point of Contact for client escalations and operational issues. • Provide training to new hires and continual training to staff on operational procedures MINIMUM REQUIREMENTS: • 6-10 years of relevant work experience • 6-10 years of Lead/Management experience • Experience/Knowledge of Service Now • Minimum of Secret Clearance • CompTIA Security+ Certification or equivalent DOD Baseline Certification