Systems & Database Engineering Manager
Location: Verona, NY (Central NY)
Department: Information Technology
Reports To: Director of IT Infrastructure & Engineering
Key Responsibilities- Plan, schedule, and assign work to Systems Engineering and Database team members; monitor team performance and ensure proper training and development.
- Oversee administration, maintenance, and proactive monitoring of all servers, operating systems, and virtualization platforms (VMware, Nutanix, Azure).
- Independently review, plan, and evaluate operating systems and database administration; provide assistance and support to team members.
- Lead the design, implementation, and maintenance of database structures, including backup, recovery, security, and performance tuning.
- Develop and maintain database frameworks for all applications, including the Enterprise Data Warehouse; coordinate database integration and support for IT projects.
- Prepare proposals and implement upgrades to maintain a stable, available, and reliable operating environment.
- Ensure high availability and reliability of critical business systems, including primary revenue-generating platforms.
- Lead and enforce change management and development life cycle processes.
- Promote and ensure accurate documentation, project tracking, and management reporting; review and approve documentation from team members.
- Foster strong teamwork and collaboration with IT, Applications, and other technical teams to implement changes, upgrades, and enhancements.
- Provide 24/7 on-call support for responsible systems, including troubleshooting, escalation, and vendor coordination; make judgment calls on resource allocation and escalation to executive management.
- Analyze workflow, assign and schedule work to meet priorities and goals; provide management with status updates and accomplishments within the database and systems functions.
- Ensure compliance with organizational standards, policies, and procedures for systems and database management.
- Assist in developing IT strategies, philosophies, and policies to support business objectives.
- Mentor and provide performance feedback to team members; promote a culture of continuous improvement and customer service.
- Coordinate ongoing maintenance and proactive monitoring of servers, operating systems, and databases.
- Partner with Applications Group to develop a clear understanding of systems philosophies and strategies to support the IT mission.
Qualifications- Bachelor's degree in computer science or related field, or equivalent experience.
- Hands-on experience with systems engineering, server/OS administration, virtualization (VMware, Nutanix), and cloud services (Azure).
- Proven expertise in database management: design, administration, backup/recovery, and performance tuning.
- Familiarity with Active Directory, SAN/disk technologies, networking, and gaming/hospitality systems (a plus).
- Excellent organizational, verbal, and written communication skills.
- Demonstrated ability to lead technical teams and perform well under pressure.
- Availability for 24/7 on-call support, including remote and on-site response as needed.
