Qualifications

• Minimum of five years hotel housekeeping experience with two years in a leadership role.
• College degree or equivalent experience preferred.
• Excellent verbal and written communication skills in English; knowledge of Spanish or French Creole is a plus.
• Proficient in Microsoft Excel and Word.
• Basic knowledge of housekeeping operations and mechanics required.
• Strong coaching and employee development skills needed.
• Ability to thrive in a high-pressure environment.

Responsibilities

• Oversee daily operations of the housekeeping department.
• Organize and support morning and evening shifts for housekeeping teams.
• Conduct daily room inspections and provide follow-up guidance to staff.
• Assist in scheduling and training the housekeeping team.
• Ensure cleanliness of public areas to meet luxury standards.
• Manage payroll processes and maintain accurate paperwork.
• Supervise laundry staff to ensure daily operational readiness.

Benefits

• Complimentary meals during shifts in the staff cafeteria.
• Complimentary on-site parking.
• Employee travel program with discounts at Fairmont & Accor properties globally.
• Discounts on food, spa, and resort services.
• Opportunities for career growth in a global hospitality company.
• Access to training and development programs.
• Involvement in Corporate Social Responsibility activities.
• Recognition programs for outstanding employee performance.
• Comprehensive health, dental, and vision insurance after 30 days.