Northwestern Mutual

Assistant Director, Experience Insights & Analytics

Northwestern Mutual$118K — $178K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-8 years in insights, analytics, or business intelligence roles
  • Bachelor's degree or higher relevant to the role
  • Proficient in Excel, PowerPoint, and data visualization tools
  • Exceptional communication and storytelling skills
  • Strong self-management capabilities in fast-paced settings
  • Analytical and problem-solving skills with a strategic mindset
  • Ability to build trust across cross-functional teams

Responsibilities

  • Lead analysis integrating various data sources to support strategic decisions
  • Frame and solve ambiguous business questions with analytical thinking
  • Collaborate with technical teams to structure and source data effectively
  • Synthesize qualitative and quantitative insights to identify client needs
  • Analyze trends and business performance to identify growth opportunities
  • Define and monitor key experience metrics across client journeys
  • Diagnose experience gaps by connecting feedback with business drivers

Benefits

  • Hybrid work environment
  • Collaborative team atmosphere fostering cross-functional partnerships
  • Opportunities for professional growth within a well-established organization
  • Access to advanced tools and technologies for data analysis
  • Emphasis on making data-driven impacts on client experiences
Full Job Description
About The Job

The Assistant Director, Experience Insights & Analytics plays a critical role in helping Northwestern Mutual make informed, evidence-based decisions that improve client and field experiences and support business performance. This role sits within the Client & Field Experience team and serves as a trusted insights partner to Strategy, Enterprise Insights & Research, Experience Design, and senior business leaders.

In this role, you will structure and analyze complex business and experience questions by integrating external trends, internal Voice of Client and Voice of Field insights, business performance, and experience performance data. You will translate quantitative and qualitative inputs into clear, decision-ready insights that inform client growth & segmentation, strategic priorities, experience improvement, and enterprise investment decisions.

The ideal candidate combines analytical rigor with strong business judgment, strategic thinking, and executive storytelling. You are comfortable operating in ambiguity, synthesizing across diverse data sources, and moving beyond reporting to identify implications, opportunities, and recommended actions. Experience in financial services, customer or advisor insights, business analytics, or experience measurement is a plus.

What You'll Do
  • Lead structured analysis across external trends, internal insight sources, business performance, and experience performance to inform strategic decisions across client and field experiences
  • Frame and solve ambiguous business and experience questions by applying analytical thinking, structured problem solving, and clear interpretation of quantitative and qualitative data
  • Partner with analytics and technical teams to source and structure data, enable scalable reporting and analysis, and build integrated views of client and experience performance
  • Synthesize Voice of Client, Voice of Field, and other qualitative and quantitative insights to understand needs, expectations, pain points, and emerging opportunities across segments and life stages
  • Analyze consumer trends, competitive dynamics, and business performance to identify opportunities that improve growth, engagement, retention, satisfaction, and other priority business outcomes
  • Define, track, and interpret key experience metrics and benchmarks across client and field journeys to monitor end-to-end experience performance, identify gaps, and inform improvement priorities
  • Diagnose root causes of experience gaps by connecting feedback, experience metrics, behavioral insights, and operational and business drivers
  • Integrate and layer data across market trends, client and field feedback, business data, and external benchmarks into clear, actionable insights and decision-ready narratives
  • Partner closely with Strategy, Insights, Experience Design, Analytics, Business Intelligence, and business teams to inform strategy development, prioritization, and execution
  • Develop scalable reporting, dashboards, and executive-ready presentations that highlight trends, drivers, opportunities, and recommended actions for senior leadership


What You'll Bring
  • 5-8 years of progressive experience in insights, analytics, business intelligence, or related roles
  • Bachelor's degree or higher
  • Strong proficiency in Excel, PowerPoint, and BI or data visualization tools to support reporting, dashboarding, and insight generation; experience with SQL or other data querying tools is a plus
  • Exceptional written, verbal, and presentation skills, with strong executive communication and storytelling capabilities
  • Ability and willingness to self-manage workstreams, drive outcomes with limited direction, operate effectively in ambiguity, and thrive in a fast-paced environment with tight timelines
  • Able to operate strategically and tactically, with strong analytical, problem-solving, and conceptual thinking skills
  • Proven ability to build trust and influence across cross-functional partners through strong business acumen, collaboration, and sound judgment


Preferred Qualifications
  • Experience in financial services, insurance, or advisor-led business models
  • Familiarity with Voice of Client or Voice of Field programs, journey analytics, or experience measurement frameworks
  • Demonstrated experience partnering with strategy, analytics, and experience teams and supporting leadership decision-making through performance reporting and insight synthesis

#LI-Hybrid

Compensation Range:

Pay Range - Start:
$118,960.00

Pay Range - End:
$178,440.00

Geographic Specific Pay Structure:

Structure 110:
$130,880.00 USD - $196,320.00 USD

Structure 115:

$136,800.00 USD - $205,200.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

About Northwestern Mutual

Northwestern Mutual has been helping people and businesses achieve financial security for more than 160 years. Through a holistic planning approach, Northwestern Mutual combines the expertise of its financial professionals with a personalized digital experience and industry-leading products to help its clients plan for what's most important. Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, annuities, and brokerage and advisory services. The company manages billion of dollars of investments owned by its clients and held or managed through its wealth management and investment services businesses. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. Subsidiaries include Northwestern Mutual Investment Services, LLC (NMIS) (securities), broker-dealer, registered investment adviser, member FINRA and SIPC; the Northwestern Mutual Wealth Management Company® (NMWMC) (fiduciary and fee-based financial planning services), federal savings bank; and Northwestern Long Term Care Insurance Company (NLTC) (long-term care insurance).

Northwestern Mutual Careers

Joining Northwestern Mutual presents a unique opportunity to be part of a team that is dedicated to empowering personal and professional growth, innovation, and leadership in the financial services industry. As a company renowned for its commitment to excellence and a culture that values diversity and inclusion, Northwestern Mutual offers unparalleled job opportunities for both seasoned professionals and those at the start of their careers.

Work You’ll Do

At Northwestern Mutual, we believe in building strong relationships not only with our clients but also among our team members. By joining our team, you will collaborate with some of the most talented professionals in the industry, all united in their commitment to leadership and innovation. Our employees are equipped with top-tier benefits and diversity training that ensure their career journey is both rewarding and inclusive.

Explore Professional Growth and Development

Northwestern Mutual is committed to fostering an environment where career growth is not just a possibility but a priority. With a variety of positions available, from financial representatives to internships for budding professionals, our company is a place where your skills and passion can thrive. We provide extensive training programs and leadership development opportunities that prepare you for success in your current role and beyond.

Innovative Work Environment

Our team at Northwestern Mutual is at the forefront of integrating cutting-edge technology and innovative financial strategies to provide exceptional service to our clients. This focus on innovation is not just about staying current; it's about leading the way in the financial sector. Employees at all levels are encouraged to contribute ideas and take initiative, driving the company forward as a leader in the financial industry.

Be Part of Our Diverse and Inclusive Team

Diversity and inclusion are more than just buzzwords at Northwestern Mutual; they are integral to our company culture and business strategy. We are committed to creating a workplace where all employees can flourish. Our diversity training programs are designed to enhance understanding and foster an inclusive environment for all team members.

Networking and Career Advancement

Networking within Northwestern Mutual opens doors to expansive career advancement opportunities. We encourage our employees to engage in internal networking events, which often lead to mentorship and further career development. Whether you are looking to enhance your resume, prepare for an interview, or step into a leadership role, Northwestern Mutual provides the resources and support to help you achieve your professional goals.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Explore the job opportunities and internships available at Northwestern Mutual and find out how you can contribute to our legacy of innovation and leadership.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Northwestern Mutual.

SEARCH NORTHWESTERN MUTUAL JOBS

Join us and start your journey at Northwestern Mutual today, where your career is nurtured, your skills are honed, and your achievements are celebrated.
Learn more about Northwestern Mutual
Size
7,000 employees
Industry

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