Scope of the Role:

• Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities:

• Serve as a technical consultant in recommending and implementing new technologies to meet the business needs as well as meet with vendors.

• Answer technical support queries and implements fixes for application problems.

• Control production by monitoring system processes, working to resolve system issues and following established escalation procedures as required.

• Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.

• Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators.

• Assist in evaluating Data Processing procedursand cost estimates for implementation of approved approaches to requested new system enhancements.

• Monitor, execute and support the operations installation of new software releases/updates into production by providing high-level technical guidance to operations personnel.

• Seek and access innovative solutions to select products related to the current technology to be used as new standards in the product life cycleand provide technical advice during product development.

• Analyze the potential impact of enhancements to the existing systems.

• Assist in reviewing and refining user requirements for systems development and maintenance projects.

Experience, Education and Certification:

• Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.

• 5-8 years of relevant professional experience in the areas of application support, technical customer support, problem management.

Additional Requirements:

• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients

• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques

• Strong troubleshooting and error analysis skills.

• Proficient working knowledge of Linux, networking tools and protocols (including DNS and tcpdump), programming/scripting languages such as Python, Java, and Bash, and databases including Oracle and MySQL.Experience with application design and architecture principles is also preferred.

#LI-Hybrid