Job Details

The Program Director report directly to the General Manager & oversees Armed & Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication,& organizational skills & can manage both client relationships & on-site teams effectively
• Directs the performance of site personnel across all shifts to ensure operational quality

Ensures compliance with Prosegur policies, client expectations, & regulatory standards
• Serves as the primary point of contact for the client; conducts regular check-ins & service reviews. Liaison between the client, General Manager, & site teams across all shifts
• Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately & escalates issues when necessary
• Oversees scheduling, timekeeping, & attendance to maintain proper site coverage & operational efficiency
• Reviews reports, logs, & other documentation to ensure accuracy and timeliness in accordance with company policy & customer expectations
• Responds promptly and effectively to emergencies, incidents, operational issues; provides oversight & to supervisory personnel
• Provides coaching, mentorship, & performance feedback to team members to ensure accountability & professionalism
• Promotes a positive client experience by maintaining open communication & proactively resolving concerns
• Participates in hiring & ongoing training of site personnel as needed
• Enforces company policies & client site procedures consistently and fairly
• Ensures compliance with all applicable laws and site-specific policies
• Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs)
• Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather)
• Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity
• Maintains current post orders/SOPs; recommend updates based on lessons learned and client feedback
• Monitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready
• Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests
• Spearheads continuous improvement initiatives and cost-effective scheduling

Required Qualifications:
• High school diploma or GED
• 5-10 years of security experience with 4+ years in a supervisory or role
• Must possess and maintained an Armed Security Officer license/permit in accordance with state requirements
• Active state security license/guard card or eligibility to obtain before start (California)
• Valid driver's license
• Ability to pass background/drug screening and motor vehicle records check
• Supply and maintain a personally owned, approved firearm
• Strong written/verbal communication; professional customer service demeanor; conflict resolution and descalation skills
• Prior law enforcement, military, or armed security experience is strongly preferred
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook)
• Ability to actively interact with variable shifts including weekends and holidays and respond to after-hours

incidents when needed

Shift: Day Shift Monday-Friday

Hours: 8AM-5PM

1. Pay Rate: $105K annually
2. Full Benefits + 401k
3. Weekly pay

CA PPO# 120931 #WER123

Certification Requirements

• Security License, Level I , Level II, Level III
• Driver's License

Education Requirements

• High School Diploma

Additional Information / Benefits

• Paid Holidays
• 401K/403b Plan
• Short Term Disability
• Dental Insurance
• Paid Vacation
• Long Term Disability
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance