OverviewOpportunity: Area General ManagerThe Residence Inn and SpringHill Suites Williamsburg are seeking an Area General Manager to lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Your Growth PathRegional Director of Operations - Vice President of Operations
Your FocusesLeadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills - Associate or Bachelor's Degree in Business, Hospitality or a related field.
- Previous hotel management experience required.
HHM Benefits and Perks- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
