Base Pay: $185,000 - $225,000 Annually

Key Responsibilities and Expectations

The Area General Manager (AGM) is accountable for driving safety, operational excellence, profitability, sales growth, and customer satisfaction by utilizing the IPS Continuous Improvement Process Solution (CIPS). The role oversees the site's core operations, including in-shop motor repair, new motor manufacturing, field service, and overall business performance across the region. As the senior leader, the AGM builds and develops high-performing teams, fosters a culture grounded in the IPS values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit, and uses a servant leadership approach to drive employee engagement, continuous improvement, and sustainable business growth.

Sales & Customer Service - Responsible for setting sales strategy and directing execution for the Sales function for the IPS location's Sellers. Ensure optimal customer problem resolution resulting in an "Unmatched Customer Experience".

Operations - Responsible for managing shop and field operations; hire, train and evaluate new employees, determine optimal organization design and assess the performance of the business against the business's goals and plans.

Continuous Improvement - Responsible for leading all aspects of the CIPS program - making it the way we work at the location. Entails an operating philosophy of moving decision making down to the lowest level possible and empowering employees to use data and visual management to make decisions that eliminate waste.

Financials - Responsible for the development of business strategy, annual operating plan (AOP) and tactical execution to reach objectives. Proactively monitor key financial, sales, cost, operating, and customer service trends and course correct as required.

Safety - Responsible for maintaining an environment in accordance with established HS&E requirements to ensure the protection of employees, the public, and the environment.

Quality - Responsible for development and compliance with the IPS quality management system. Ensure compliance to ISO standards along with industry and customer specifications to drive an Unmatched Customer Experience. Drive training and execution to standard work instruction and mature the location's current systems.

AGMs are problem solvers who work to overcome the obstacles that may prevent the business from reaching its goals.
• Strong communication skills with all stakeholders from Executive Management to shop personnel to customers.
• Collaborate with cross-functional teams' members and optimize all resources.
• Identify and act on industry, market, and Service Center trends using data analysis to correct issues and capture opportunities.
• Demonstrate management skills such as leadership, planning, and organization, resource and talent management.
• Self-aware learner with emotional intelligence to help those around them.
• Leverage best practice to advance facility skills and knowledge.
• Analyze financial data to optimize operational and sales efforts.
• Apply Organization Design practices to optimize structure and enable growth.
• Demonstrated ability to lead change initiatives and drive process excellence.
• Driver for results - insists on excellence in all facets of the business.
• Develop and maintain key customer relationships.
• Excellent verbal and written communication as well as presentation skills.
• Ability to lead and develop effective cross functional teams in a matrix organization.
• Demonstrated technical acumen to manage complex asset repair business with diverse customer segments and multiple product lines.
• Walk the talk on IPS values and be a Servant Leader to remove obstacles, develop the team, meet performance objectives and improve the business.

Qualifications and Competencies:
• BA/BS in Engineering, Supply Chain, Operations Management, Business or related technical degree
• Entrepreneurial self-starter with the ability to manage and prioritize projects by delegating appropriately
• 7 years of combined experience in general management or operations in an industrial services business in the rotating equipment segment
• 3 years of Lean Manufacturing or 6-Sigma problem solving skills
• 5 years of experience managing large-scale projects
• Combined 10 years of experience associated with these disciplines
• Background experience with motor repair and application considered a plus
• MBA and Lean Certification is a plus

You'll thrive at IPS if you...
• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

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