Eventus WholeHealth

Area Director Clinical Ops & Engagement

Eventus WholeHealth • $100K — $120K *
Rocky Mount, NC 27804In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Clinical Masters or Doctoral Degree required
  • National certification for area of specialty
  • Unrestricted license in area of specialty within the state of practice
  • Long-term care experience is mandatory
  • Leadership experience in integrated healthcare teams is a plus
  • Strong skills in Electronic Health Record (EMR) systems
  • Proficiency in communication, organization, and problem-solving skills

Responsibilities

  • Oversee clinical performance and productivity of Care Team members
  • Foster an engaging and accountable team culture
  • Monitor documentation and coding for compliance
  • Analyze clinical quality data and provider productivity reports
  • Collaborate to resolve clinical management issues
  • Track patient caseloads to ensure service coverage
  • Assist in hiring and recruiting new team members

Benefits

  • Collaborative work environment promoting interdisciplinary teamwork
  • Opportunities for professional development and growth
  • Engagement in leadership responsibilities within a healthcare setting
  • Flexibility in hours to meet operational needs
  • Access to multiple facilities for varied clinical experience
Full Job Description
Position Summary: The Area Director of Clinical Operations & Engagement oversees the clinical care for a localized population of patients and provides direct management of the clinical members of that care team. Core functions are to enhance the performance of the entire team through facilitating the work of the various members in the areas of clinical performance and quality, patient satisfaction, compliance with Eventus clinical protocols, processes and procedures, and achievement of productivity expectations as measured by patients receiving needed services.

Three areas of responsibility include: (1) Team Leadership/Supervision, (2) Care Team Clinical Integration, and (3) Clinical Services

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, other duties may be assigned:

Team Leadership/Supervision

1. Oversee the clinical performance and achievement of productivity expectations of Care Team members:
  • Foster an engaging culture among all teammates
  • Manage adherence to established and documented Eventus clinical standards, processes and procedures as written by specialty specific clinical directors. Receive and react to clinical quality data reports
  • Regularly review documentation and coding of all care team members to ensure compliance and quality
  • Receive and analyze clinical quality data and provider productivity reports; reacting and counseling team members, as needed, to maintain standards
  • Handle general practice clinical questions. Collaborate with collaborating physicians, clinical leaders, and/or director of clinical services, when specialty specific guidance is needed.
  • Act as clinical and workflow expert for providers within the team and help facilitate the resolution of clinical inquiries from providers, facility personnel, and family members
  • Regularly visit on site with care team members to observe and optimize clinical skills and workflow

2. Partner to create an environment of clear responsibility, authority, autonomy, and accountability that energizes and encourages staff to perform at their personal best:
  • Manage care team members as assigned
  • Ensure providers are performing clinical duties including caring for all assigned patients. Receive reports on provider productivity and react as needed to maintain standards
  • Work to resolve clinical management issues such as attendance, documentation, adherence to clinical policies and procedures, and all clinical duties
  • Collaborate with the care team administration and regional operators to ensure metrics are met

3.Ensure that all patients in your care team receive the services they need.
  • Track the caseloads in each building and monitor for adherence to best practices for medically necessary visits
  • Work to assign providers to facilities/patients to be sure that all services are covered for each building based on those contracted
  • Monitor for any absences in coverage for reasons such as PTO, resignations, relocations, or territory realignment and ensure other coverage is found
  • Perform clinical duties to ensure that gaps in coverage do not exist

4.Assist in growth of the team though hiring and recruiting:
  • Monitor territory of providers, work with CTC to track monthly all of a providers' territories, caseload, and schedule
  • Be aware of any providers with modeled capacity or interest in additional work
  • Work with business development on starting new buildings promptly
  • Assist with interview process and coordination of remote and field interview with clinical experts for the open position
  • Assist with non-specialty specific education and training and onboarding of new providers

5.Maintain a customer service focus and assist with problem-solving of facility issues:
  • Maintain active knowledge of leadership at all team facilities
  • Visit all facilities in team quarterly
  • Be available as first call from facilities for any concerns they are having. Work between the facility and your clinical team or Eventus internal support to determine a resolution. Communicate resolution back to the facility.

Care Team Clinical Integration
  • Ensure team cohesion through communication, setting expectations, and leading regular team meetings
  • Promote interdisciplinary collaboration through coordination with all service lines
  • Encourage cohesion of workflow and clinical issues for process improvement and provider satisfaction
  • Keep team informed of all recommendations for process improvements, clinical issues, employee, facility customer or patient/family issues
  • Create and maintain a team spirit and positive patient focused culture among all the clinicians on the team

Clinical Services
  • Perform clinical services within the standards of Eventus WholeHealth clinicians for area of clinical specialty
  • Provide backup and fill-in clinical services (e.g., PTO and uncovered buildings coverage) when needed and work alongside providers in trainings or starting up new buildings, to ensure that all patients within the care team are serviced.
  • Clinical services are expected to be at least 20% of the productivity requirements of a same specialty FT provider.

EDUCATION AND/OR CERTIFICATIONS
  • Clinical Masters or Doctoral Degree
  • National certification for area of specialty
  • Unrestricted license in area of specialty within the state of practice

SKILLS AND QUALIFICATIONS
  • Previous or current long-term care experience required
  • Experience leading integrated healthcare teams a plus
  • Demonstrated experience with an Electronic Health Record (EMR) and/or practice management system
  • Excellent PC skills required
  • Strong leadership skills and the ability to effectively coach, motivate, and develop others.
  • Excellent oral, written and interpersonal communications skills, with the ability to bring individuals together.
  • Ability to work collaboratively and coordinate care with a multi-disciplinary team Ability to effectively handle multiple priorities
  • Possess outstanding organization skills and an ability to multi-task while maintaining a customer focus
  • Demonstrate creativity, problem-solving, adaptability, and flexibility
  • Knowledge of HIPAA privacy laws
  • Must possess an understanding and adherence of legal and regulatory agency rules and guidelines
  • Drive to help patients and staff with tact and diplomacy

LANGUAGE SKILLS:
  • Ability to communicate clearly and concisely in verbal and written form.
  • Strong communication skills and a customer service attitude.
  • Must be able to frequently communicate with facilities and patients and/or with others about patient or provider requirements, complaints, and common inquiries.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job.
  • While performing the duties of this job, the employee is regularly required to communicate with others, including the ability to express oneself and exchange information in what, at times, could be a stressful or high-pressure environment.
  • The employee frequently is required to move about the office to access files, use office equipment, and to interact with others. The person must be able to sit, walk, or remain in a stationary position for extended periods of time to be able to work, communicate on the phone, utilize the computer, and interact with others. The employee is occasionally required to stand or otherwise be able to access files, equipment, and other items in high places.
  • Employee must be able to constantly operate computers, phones, and other office equipment.
  • Employee must be able to bend, stoop, kneel, crouch, or crawl.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.
  • The noise level in the work environment is usually moderate to high.
  • Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
  • Requires desk work in office environment.
  • Ability to work flexible hours as needed to meet deadlines.


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About Eventus WholeHealth

Eventus WholeHealth provides physician services, medical directorship, mental health services, podiatry, wound care, chronic care management, telehealth services, geriatric healthcare, longterm care, and value based care services.

Eventus WholeHealth Careers

Joining Eventus WholeHealth offers an unparalleled opportunity to become part of a leading team dedicated to transforming healthcare services. Eventus WholeHealth is recognized for its commitment to innovation, leadership, and professional excellence, creating a dynamic environment for career growth and development.

Explore Job Opportunities

Eventus WholeHealth is actively seeking skilled professionals eager to contribute to a team that values diversity, leadership, and professional growth. With a variety of job opportunities available, candidates can find positions that match their skills and career aspirations. Explore open positions in healthcare, administration, and support roles to find the right fit within the Eventus WholeHealth team.

Experience the Culture and Benefits

Eventus WholeHealth is committed to fostering a workplace culture that promotes diversity and inclusion. Employees enjoy a comprehensive range of benefits designed to support their professional and personal lives. From health and wellness programs to diversity training and career development initiatives, Eventus WholeHealth invests in each team member's success and well-being.

Internship and Employment Opportunities

For those starting their career, Eventus WholeHealth offers internship programs that provide hands-on experience and networking opportunities in the healthcare industry. These internships are a stepping stone to full-time employment, offering insights into the company's operations and culture while building essential skills.

Professional Growth and Development

At Eventus WholeHealth, the focus is on continuous professional development. Employees are encouraged to engage in leadership training, attend workshops, and participate in networking events that enhance their career trajectory. The company supports obtaining certifications and further education that contribute to both personal and professional growth.

Hiring Process

The hiring process at Eventus WholeHealth is designed to be transparent and engaging. Candidates are encouraged to submit a detailed resume and prepare for an interview that assesses skills, cultural fit, and leadership potential. The team values clear communication and provides feedback throughout the interview process to ensure candidates understand their status and the next steps.

Join the Eventus WholeHealth Team

Discover the career opportunities waiting at Eventus WholeHealth. With a commitment to innovation and a focus on building a diverse and skilled team, Eventus WholeHealth is the ideal place to advance your career. Search for available jobs, submit your resume, and prepare to embark on a rewarding journey of professional development and personal growth.

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Learn more about Eventus WholeHealth
Size
251 employees
Industry
Healthcare
* Ladders Estimates

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