Citigroup, Inc

Apps Sup Tech Lead Analyst - Vice President

Citigroup, Inc • $125K — $188K *
Irving, TX 75061Hybrid
Information Technology
5 - 7 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • 5+ years of hands-on experience in application support or Site Reliability Engineering (SRE) for high-volume financial applications.
  • Experience with cloud-native architectures, microservices, containers, and serverless technologies.
  • Extensive experience with major Public Cloud platforms and enterprise private cloud environments.
  • Demonstrated proficiency in implementing observability stacks such as Prometheus and ELK.
  • Understanding of resiliency engineering principles and disaster recovery strategies.
  • Strong knowledge of instant payments or real-time financial transaction systems preferred.
  • Expertise in automation, scripting (Python, Go, Shell), and infrastructure-as-code (Terraform).
  • Excellent leadership and communication skills with the ability to manage and motivate a technical team.

Responsibilities

  • Lead and mentor a technical support team while engaging in day-to-day operational tasks.
  • Manage the operational stability and performance of the Instant Payments application.
  • Implement and optimize observability and resiliency solutions for the application.
  • Improve service levels through operational efficiencies and problem management.
  • Participate in application onboarding and provide technical guidance to development teams.
  • Execute troubleshooting and root cause analysis for complex technical issues.
  • Identify automation and cost-reduction opportunities for operational efficiencies.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) plan with employer contributions.
  • Life, accident, and disability insurance.
  • Wellness programs for employees.
  • Paid time off including vacation and sick leave.
Full Job Description
We are seeking a technically hands-on Application Support Manager to lead and actively participate in the production support function for Citi's Instant Payments application. This role requires a leader capable of directly managing, troubleshooting, and developing a technical support team, ensuring the operational stability and performance of a modern, cloud-native application deployed across both Citi's Enterprise Cloud and Public Cloud environments.

As an Application Support Manager, you will be directly involved in the day-to-day operational tasks, implementing and maintaining observability, resiliency, and recoverability solutions, and actively collaborating with various technology teams to ensure the highest levels of application stability and performance for our Instant Payments platform. This is an opportunity to combine deep technical expertise with team leadership in a high-visibility, high-transaction environment.

Key Responsibilities
  • Hands-On Operational Leadership: Directly manage, mentor, and develop a technical support team while actively engaging in day-to-day operational tasks, incident response, and problem resolution for the Instant Payments application.
  • Direct Operational Management: Take direct ownership of ensuring the operational stability and performance of the Instant Payments application across diverse cloud environments (Citi's Enterprise Cloud and Public Cloud), including active monitoring and system checks.
  • Technical Implementation & Optimization: Lead the implementation, configuration, and continuous optimization of observability (monitoring, logging, tracing tools), resiliency (designing and implementing auto-healing and retry mechanisms), and recoverability (executing disaster recovery strategies) solutions for the cloud-native Instant Payments application. This includes writing and maintaining scripts for these functions.
  • Service Level Execution & Improvement: Directly contribute to improving service levels by implementing operational efficiencies, performing incident management, problem management, and enhancing knowledge sharing practices for the Instant Payments application.
  • Application Onboarding & Technical Guidance: Actively participate in defining and implementing application onboarding guidelines and standards. Provide direct technical guidance to development teams on stability and supportability improvements for the Instant Payments application.
  • Incident & Problem Resolution: Lead and execute troubleshooting efforts for complex technical issues, perform in-depth root cause analysis, and implement permanent fixes for the Instant Payments application.
  • Cost Efficiency & Automation: Identify and implement opportunities for cost reduction and operational efficiencies through proactive analysis, performance tuning, and the development of automation scripts and tools. Ensure adherence to support process and tool standards.
  • Technical Communication: Effectively communicate technical details, application status, operational risks, and support initiatives to product teams, development teams, and relevant stakeholders.
  • Risk & Compliance: Directly ensure operational risk is managed effectively and compliance with applicable policies, rules, and regulations is maintained for the Instant Payments application support function.


Qualifications
  • 5+ years of progressive, hands-on experience in application support, Site Reliability Engineering (SRE), or technical operations, specifically for mission-critical, high-volume financial applications.
  • Demonstrable direct experience with cloud-native architectures, including active configuration and management of microservices, containers (e.g., Kubernetes), and serverless technologies.
  • Extensive practical experience with major Public Cloud platforms (e.g., AWS, Azure, GCP) and enterprise private cloud environments.
  • Proven track record in implementing and operating comprehensive observability stacks (e.g., Prometheus, Grafana, ELK stack, Jaeger, distributed tracing).
  • Deep understanding and direct application of resiliency engineering principles (e.g., circuit breakers, bulkheads, retry mechanisms) and robust disaster recovery strategies.
  • Strong technical background in instant payments or real-time financial transaction processing systems is highly desirable.
  • Expertise in automation, scripting (e.g., Python, Go, Shell), and infrastructure-as-code principles (e.g., Terraform, CloudFormation).
  • Excellent communication, interpersonal, and team leadership skills, with the ability to manage and motivate a technical team while remaining deeply technical.
  • Proven ability to troubleshoot and resolve complex technical issues independently, prioritize effectively, and make sound decisions under pressure.


Responsibilities:
  • The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
  • Provides expertise in area and an advanced level of understanding of the principles of apps support.
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
  • Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
  • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Considers the implications of the application of technology to the current environment.
  • Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
  • Acts as advisor or coach to new or lower level analysts; allocates work.
  • Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
  • Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
  • Persuades and influences others through strong and comprehensive communication and diplomacy skills
  • Performs other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Recommended Qualifications:
  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills


Education:
  • Bachelor's/University degree in Computer Science, Engineering, or a related technical field is required.
  • Relevant certifications (e.g., Public Cloud Certified Solutions Architect, Certified Kubernetes Administrator) preferred.


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Primary Location:
Irving Texas United States

Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 04, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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