SUMMARYThe Applications Engineer, Polymer Pumps is responsible for identifying and understanding complex applications to develop solutions which best meet the customer's needs. As the technical expert they bridge the gap between sales, development, service and customers by offering unique perspectives and deep understanding of mechanics, polymer science, and operational goals. With an innovative and collaborative spirit, they work with cross functional teams to optimize solutions, provide technical support, troubleshoot issues, and ensure successful product integration and information retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Maintain expert level of product and application knowledge
- Collaborate with customers and internal teams on project application engineering and project management including quoting, configuring customer systems, and managing project timelines and communication.
- Partner with other teams, including engineering, service, quality, and supply chain, to drive project technical success
- Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
- Support the resolution of infield customer complaints via process optimization or new technology implementation
- Listen, understand and convey customer requirements to internal teams
- Support new product development and existing product improvement projects
- Evaluate and recommend new equipment and technologies to enhance existing processes
- Develop tools and/or guidelines to support internal teams' ability to identify and correctly address design risks for complex applications
- Plan and/or facilitate technical training for customers from C-suit to operators to support customer education and outside sales
- Initiate, plan, and support execution of customer driven or investigative lab trials
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIREMENTS: - Bachelor's degree in related engineering field (Mechanical, Chemical, Polymer), or an Associate Degree in Engineering with 7 years relevant work experience in a technical discipline in lieu of a four-year degree
- Excellent verbal and written communication skills
- Project Management experience with external customers
- Experience in the use of CAD software, preferably SolidWorks
- Understanding of manufacturing processes including but not limited to: machining, welding, hard facing/cladding/coating, heat treating
- Mechanical or electrical design background
- Proficiency with CRM/Database tools
- Skilled in use of Microsoft Office software, especially Power point, Word and Excel
- Able and willing to travel 25% or more, especially during first year of training
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing regular duties at work the employee will be required to stand, sit and move about freely in a manufacturing environment.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be exposed to both a standard office and manufacturing environment. This role will require travel 25% or more.
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We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
Job Function : Engineering; Customer Service; Manufacturing & Operations; Project & Program Management; Sales
