Location/Region: This position is located in Wixom, MI and will potentially travel up to 50%. Must live in Michigan and be commutable to the Wixom Location.
Hybrid: 3 days in office and 2 days remote.
What's the role? Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.
Sound Interesting? Here's what you'll do: Training Delivery and Curriculum Development- Deliver comprehensive training on ZEISS Industrial Metrology systems, including:
- Standard in-house training sessions
- On-site training programs
- Customized, client-specific training courses
- Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.
Technical Support- Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including:
- Addressing customer inquiries related to software and applications.
- Rapidly assessing and prioritizing customer issues based on urgency and impact.
- Supporting internal ZEISS teams with software and application expertise.
- Assisting with software and system testing to support product development.
- Documenting and reporting software performance issues accurately.
- Delivering after-sales technical support to ensure successful system implementation
- Provide foundational support for IT-related issues, including:
- Windows operating systems
- Networking and connectivity
- Database management
Project-Based Applications Expertise- Support project-related activities by:
- Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion.
- Preparing and maintaining project data.
- Implementing quoted application solutions through remote, classroom, or on-site delivery.
Do you qualify? - Bachelor's degree in Computer Science, Physics, Mechanical Engineering, or a related technical field is required.
- 2 - 5 years of experience
- Strong ability to interpret engineering drawings for dimensional control requirements.
- Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
- Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
- Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
- Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
- Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
- Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
- Self-motivated learner with the ability to independently acquire knowledge to address customer needs.
- Requires a valid Driver's License.
Nice to Haves: - IT Experience with: Server Administration, Networking, Cloud Computing, Data Analysis and Reporting, SQL/Database Management, System Integration
- Experience with Statistical Process Control (SPC) and Quality Data
- Understanding of Manufacturing and Metrology Processes
We have amazing benefits to support you as an employee at ZEISS! - Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher
