Job Family:
IT Architecture/Cloud
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust
What You Will Do:
- Provide Tier 2 and Tier 3 application support for mission-critical applications.
- Support incident management, problem management, and change implementation activities.
- Monitor application health, availability, and performance.
- Coordinate deployment support activities with development and cloud engineering teams.
- Document root causes, operational procedures, and support processes.
What You Will Need:
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
- Bachelor's degree from an accredited university.
- US Citizenship is contractually required.
- Minimum of FIVE (5)+ years of overall work experience.
- Experience with application support or production operations experience.
- Experience supporting enterprise applications in cloud environments.
- Knowledge of incident management and troubleshooting methodologies.
- Experience with monitoring and ticket management systems.
What Would Be Nice To Have:
- ITIL Foundation Certification.
- Experience supporting AWS-hosted applications.
- Experience with ServiceNow.
- Basic scripting and automation experience.
- Familiarity with DevSecOps and CI/CD pipelines.
The annual salary range for this position is $70,000.00-$116,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
