Job Family:IT Architecture/Cloud
Travel Required:Up to 10%
Clearance Required:Ability to Obtain Public Trust
What You Will Do:- Provide Tier 2 and Tier 3 application support for mission-critical applications.
- Support incident management, problem management, and change implementation activities.
- Monitor application health, availability, and performance.
- Coordinate deployment support activities with development and cloud engineering teams.
- Document root causes, operational procedures, and support processes.
What You Will Need:- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
- Bachelor's degree from an accredited university.
- US Citizenship is contractually required.
- Minimum of FIVE (5)+ years of overall work experience.
- Experience with application support or production operations experience.
- Experience supporting enterprise applications in cloud environments.
- Knowledge of incident management and troubleshooting methodologies.
- Experience with monitoring and ticket management systems.
What Would Be Nice To Have:- ITIL Foundation Certification.
- Experience supporting AWS-hosted applications.
- Experience with ServiceNow.
- Basic scripting and automation experience.
- Familiarity with DevSecOps and CI/CD pipelines.
The annual salary range for this position is $70,000.00-$116,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
