Charles Schwab

Application Production Support

Charles Schwab$88K — $105K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years in application production support or IT support role
  • Strong skills in troubleshooting across applications and end-user issues
  • Familiarity with incident, problem, and change management processes
  • Proficient in communication for technical and non-technical users
  • Experience measuring and improving SLOs/SLA/KPIs (1-3 years)
  • Familiarity with monitoring tools like Splunk or Datadog (1-3 years)
  • Proficiency in a systems programming language (1-3 years)

Responsibilities

  • Provide expert operational support for Schwab Wealth Advisory
  • Focus on automation to enhance customer experience for advisors
  • Ensure high availability of systems to support business growth
  • Drive refinement of production operations best practices
  • Utilize observability tools for maintenance and incident management
  • Collaborate with a team of technologists for application support
  • Support the technology needs of Wealth and Advice Solutions

Benefits

  • Opportunity for bonus or incentive programs
  • Empowerment to own operational best practices
  • Engagement in a growth-focused business area
  • Collaboration with a talented team of technologists
Full Job Description
Your Opportunity

Wealth and Asset Management (WAM) Engineering is an organization within Schwab Technology Services aligned to support the technology needs of Schwab Asset Management (SAM), Wealth & Advice Solutions (WAS), the Schwab Center for Financial Research (SCFR), and Third-Party Platform teams. WAM Engineering Technology Operations, an organization within WAM Engineering, provides Technology Operations support to WAS which is a growth area for Schwab.

You will play a critical role in supporting Schwab Wealth Advisory which is focused on high-net worth and ultra-high net worth retail investors. Supported business functions span Schwab's Wealth and Investment Solutions including Schwab Wealth Advisory. You will be working with a team of talented and highly motivated technologists that strive to ensure applications and process compliment Schwab's WAS business, and their clients benefit from high availability Service Level Agreements for our applications. Exceptional interpersonal skills, including teamwork, communication, negotiation, curiosity, and ability to learn technologies quickly are key qualities for success in this role.

In this newly created role, you will support the future growth of the WAS business. As a Support Engineer in Technology Operations, you will provide expert operational support with an emphasis on automation and improved customer experience for 900+ advisors. The goal is to ensure our business partners have reliable systems to drive business growth. If you are looking to be empowered to own and refine production operations best practices and tools for observability, maintenance, and incident management, this could be the role for you.

What you have

Required Qualifications:
• 3-5 years of experience in application production support, IT support, or related technical role
• Strong troubleshooting skills across applications, desktop environments, and end-user issues
• Understanding of incident management, problem management, and change management process
• Strong communication skills, both written and verbal, ability to support both technical and non-technical users
• 1-3 years of experience in measuring, tracking, and improving SLO/SLA's/KPI's
• 1-3 years of experience with Splunk, Datadog, Grafana Cloud, OTEL, or similar
• 1-3 years of experience with a systems programming language, such as Python, PowerShell, C#, JavaScript, and shell scripting
• 1-3 years of experience with GitHub, Bamboo, Bitbucket
• ITIL v. 4 Experience with Enterprise Systems that includes but not limited to:
o Event and Incident Management
o Release and Enterprise Change Management

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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