Position Title: Application Engineer
FLSA Status: Exempt
Reports to: Application Engineering Manager
Department: Isolation & Actuation Technologies
Job Summary:
The role of the Application Engineer is to directly assist our clients through engineering support, quotation development, logistics and sales fulfillment, as well as customer service activities in a defined sales territory. Work with internal teammates and customers through application consultations, product selections, and sales processes.
Principal Duties and Responsibilities:
Engineer, select, configure, and quote products and services to industrial process
control clients.
Formulate creative solutions to be delivered on time while working within logistic
constraints.
Own and direct the internal flow of quotes and orders for multiple business units.
Develop technically sound final control process solutions that are beneficial for both the
customer and Control Southern.
Respond quickly and completely to requests for quotes, orders, technical support, etc.
Ensure customer purchase orders are processed in a timely manner.
Monitors, protects, and grows profit margins.
Participate actively in training assignments and classes.
Advocate on the customer's behalf any issues or problems with principal suppliers.
Develop advanced understanding of unique technical specifications with awareness of
customers' business constraints.
Manage the sales process from quote-to-cash, including qualification of sales leads and
requests using Sander Selling System processes and Challenger Sale philosophies.
Supports On-Call Emergency After Hours phone rotation (this could include receiving
company issued cell phone at this time)
Technical Skills & Ability:
Demonstrate initiative, critical thinking skills, and self-discipline in personal
development.
Excels in a highly technical and multi-tasking environment.
Show attention to detail, with the ability to identify and adhere to basic specification
requirements including financial, scheduling, mechanical, and spatial constraints.
Demonstrate solid mechanical aptitude.
Exhibit strong professional communication skills.
Display advanced problem solving and critical thinking skills when working through daily
situations.
Manage workload and prioritize tasks with some assistance.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Physical Demands:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary. The ability to remain seated at keyboard for long periods of time during the workday.
Travel:
As necessary. Five to ten days per year is typical.
Qualifications:
A Bachelor's degree in Engineering (B.S.) or equivalent from a four-year college is required. Preferred areas of study include mechanical, chemical, biochemical, industrial, materials, and/or electrical engineering.
Two years industry related experience with preference for process control functions preferred.
Working knowledge of Microsoft Office suite applications required (Outlook, Excel, Word).
Exposure to Enterprise resource planning (ERP) software preferred (IFS, Oracle, SAP).
Experience with customer relationship (CRM) software preferred (Salesforce, ACT!).
Effective interpersonal and communication (oral & written) skills required.
Must be very customer focused.
