City:
SacramentoLocation:
1074 - Recology Service Center - Sacramento officeSubsidiary Name:
Recology Service CenterRoleProvides technical leadership for Recology's customer-facing application ecosystem, including SaaS platforms, integrations, and custom solutions. Responsible for the stability, performance, and continuous improvement of operational systems supporting customer processes from collection through billing. Leads a lean team and vendors to deliver scalable, reliable solutions, while driving platform rollout, post-implementation support, and ongoing enhancements aligned to the technical roadmap.
This is a hybrid position, with 3 days per week (Tue/Wed/Thur) in-office at our Sacramento data center, the rest remote.
Essential Responsibilities- Owns the end-to-end architecture, performance, security, and reliability of Recology's customer-facing application ecosystem, including SaaS platforms, integrations, and custom-built solutions.
- Defines and enforces engineering standards across the customer application ecosystem, ensuring scalability, maintainability, and alignment with enterprise architecture and technical strategy.
- Leads, coaches, and develops a team of software engineers, application analysts, and integration engineers, while setting clear expectations for delivery, quality, and operational excellence.
- Governs third-party vendors and implementation partners, ensuring accountability, delivery quality, and alignment with architectural standards.
- Serves as the technical owner of the operational application platform and its integrations, including post-implementation support, Tier 2+ escalation management, and ongoing enhancement delivery.
- Owns the release and deployment lifecycle across operational CRM and dependent systems, including planning, coordination of 6+ annual releases, testing strategy, and production readiness.
- Drives modern DevOps practices including CI/CD, automation, environment management, and release governance to improve speed, stability, and repeatability of delivery.
- Establishes operational discipline across support processes, SLAs, system monitoring, data integrity, and incident resolution, ensuring consistent service reliability.
- Partners with enterprise architecture, Customer Application Center of Excellence leaders, and business stakeholders to translate business needs into scalable technical solutions and influence enterprise priorities.
- Leads cross-functional initiatives that span applications, integrations, and data platforms, ensuring alignment, risk management, and successful execution across teams.
- Supports and enables enterprise AI initiatives by integrating AI capabilities into customer applications, CRM, and workflows in alignment with platform, security, and governance standards.
- Drives the use of AI to improve productivity across customer applications, CRM, and integrations by reducing manual effort, accelerating delivery, and improving operational efficiency.
- Travel may be required for meetings and/or site visits.
- Other duties as assigned.
Qualifications- 10+ years of experience in application development, engineering, or technical delivery roles.
- 5+ years of people leadership experience managing technical teams.
- Bachelor's degree in Computer Science or related field preferred (or equivalent experience).
- High School diploma or GED required.
- Strong experience with SaaS platforms, system integrations, and custom application development.
- Deep understanding of system architecture, APIs, and integration patterns.
- Experience with cloud platforms (Azure preferred) and modern DevOps practices (CI/CD, automation).
- Strong object-oriented programming experience, with C# and/or Python preferred.
- Strong knowledge of Software Development Lifecycle (SDLC) and agile methodologies.
- Experience supporting enterprise applications in a production environment (Tier 2/3 support).
- Proven experience managing vendors and third-party delivery partners.
- Strong technical judgment and decision-making ability.
- Ability to balance strategic thinking with hands-on execution.
- Excellent communication skills across technical and business audiences.
- Demonstrated ability to lead through ambiguity and drive outcomes.
- Continuous improvement mindset with a focus on scalability and efficiency.
- Principles of employee training, supervision, and evaluation.
- Supervisory techniques, resource allocation, planning, and budgeting.
Recology Benefits May Include- Paid time off and paid holidays.
- Health and wellness benefits including medical, dental, and vision.
- Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
- Annual wellness incentives.
- Employee Assistance Program (EAP).
- Educational assistance.
- Commuting benefits.
- Employee referral program.
Supplemental InformationThis description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
