Southern Company

Application Analyst Sr.

Southern Company$90K — $120K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in MIS, Computer Science, or related field
  • Deep understanding of the Software Development Life Cycle
  • Experience with project management and production support
  • Expertise in creating Functional and Technical Design Documents
  • Knowledge of Customer Technology applications (CCaaS and Customer Portal SaaS)
  • Experience with customer information systems integration (e.g., Oracle Utilities)
  • Proficient in Agile methodologies, including Scrum and Kanban

Responsibilities

  • Work with stakeholders to refine high-level requirements
  • Facilitate the creation of detailed Functional Design documents
  • Drive the development of Technical Design documents
  • Implement Requirements Traceability for testing
  • Develop solutions for complex technical problems
  • Manage competing priorities while maintaining project commitments
  • Provide on-call support and mentor junior analysts

Benefits

  • Opportunity to work in a fast-paced, innovative environment
  • Exposure to cutting-edge Customer Technology applications
  • Professional growth through mentorship and diverse project experience
  • Participation in a dynamic team focused on refining customer experiences
  • Alignment with strategic technology goals of the organization
Full Job Description
Job Description

Application Analyst Sr.

Job Summary

The Application Analyst, Sr for the Contact Center and My Account position within Gas Technology Services will have overall responsibility for helping to refine requirements and create functional and technical designs for custom applications to support the Customer Experience applications utilized by Southern Company Gas. This includes requirements and designs to build and support interfaces to Southern Company Gas customer information system applications. It is expected that this resource will be a subject matter expert with deep technical knowledge within the Contact Center and My Account area. Analysts will work closely with our Business System Analysts, Technology Planning Analysts (TPAs), Business partners and BOTS partners to understand business requirements and refine Functional and Technical designs. Additionally, Analysts provide key system knowledge required for production support and incident remediation as well as identifying the difference between an incident and a change request.

This position reports to the Supervisor, Gas Ops and Construction Technology.

Application Analyst, Sr - Essential Duties Include
  • Work with Business Systems Analysts, TPAs, BOTS and business partners to refine the high-level requirements and changes being requested.
  • Facilitate and drive the creation of Functional Design documents. Ensure initial requirements are reviewed and enhanced into a full functional requirement.
  • Develop solutions that consider and leverage base product (when COTS system) rather than customization.
  • Drive the creation of the Technical Design documents. Ensure all functional requirements are translated into the technical design to allow for seamless handover to the development team.
  • Develop and implement Requirements Traceability to ensure all requirements are tested.
  • Develop technology solutions to highly complex problems using deep technical expertise and creativity.
  • Prioritize work and deliver on project commitments.
  • Maintain and follow production support processes focused on identification and mitigation of root cause.
  • Flex to meet customer demands, switching between prod support, incident management, and project work.
  • Provide on-call support solving issues independently as well as assisting other personnel
  • Support and mentor less experienced analysts during project work as well as during on-call incidents.
  • Considerable interpersonal skills and the ability to communicate effectively are essential.
  • Ensure strategies are always in alignment with Technology Organization goals and strategies including following the Governance process and aligning with TPAs and BOTS.


Skills/Experience
  • Bachelor's degree in MIS, Computer Science or a related field
  • A deep, comprehensive knowledge and understanding of the Software Development Life Cycle
  • Ability to handle multiple assignments and conflicting priorities
  • Ability to work with business partners and peers of varying levels of technical proficiency
  • Interest in and passion for learning and working in a fast-paced environment
  • Experience with all size projects, enhancement projects and production support
  • Ability to identify root cause as well as mitigation required while working with other technical staff
  • Deep experience creating and refining Functional Design Documents, Technical Design Documents and Requirements Traceability matrices
  • Knowledge of business analyst processes, methodology and tools
  • Subject matter expert within a technical specialty for Customer Technology (Contact Center as a Service (CCaaS, such as Five9, Genesys) or Customer Portal SaaS solutions (such as SEW, Vertex One, Averta, etc.) applications
  • Experience integrating with customer information systems (e.g. Oracle Utilties)
  • Experience with Agile delivery; Kanban; Scrum
  • Excellent problem-solving and analytical skills
  • Advanced understanding various technical principles, theories and concepts
  • Broad understanding of a wide range of technical areas
  • Ability to provide on-call support both solving issues independently as well as assisting other, less experienced on-call personnel
  • Excellent communication skills; able to translate complex or technical ideas into non-technical language
  • Strong ITIL Foundation


About the Team

Southern Company Services

About Southern Company

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are significantly below the national average. Southern Company has been listed the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index.

Southern Company Careers

Join the dynamic team at Southern Company, a leader in energy innovation and a champion of sustainable practices. As one of the most respected companies in the energy sector, Southern Company offers unparalleled job opportunities that promise not only professional growth but also a commitment to diversity and leadership development.

Work You’ll Do

At Southern Company, we are not just about power generation; we are about empowering our team to innovate and lead the industry. By joining our team, you will collaborate with some of the brightest minds in the field, using your skills to solve complex problems and drive meaningful change.

Explore a World of Opportunities

Whether you are looking for a full-time position, an internship, or a leadership role, Southern Company has a place for you. Our wide range of employment options ensures that every team member can find a path that best suits their career ambitions and skills.

Innovate and Lead

Southern Company is at the forefront of technological innovation in the energy sector. Our team members are encouraged to lead projects and initiatives that push the boundaries of what is possible in energy production and management.

Grow and Develop

We believe in nurturing the potential of our employees through targeted diversity training, leadership workshops, and continuous professional development. Career growth at Southern Company is not just a possibility—it is an expectation.

Be Part of Our Culture

Southern Company’s culture is built on a foundation of respect, integrity, and inclusion. We celebrate diversity and believe that it drives innovation. Our team is our family, and we support each other in achieving personal and professional goals.

Benefits That Go Beyond

Choosing a career at Southern Company means enjoying a range of benefits designed to enrich your life and support your lifestyle. From health and wellness programs to retirement plans, we ensure our team members are taken care of.

Join Our Team

Ready to power up your career? Explore the job opportunities at Southern Company today. We are actively hiring and looking for passionate, curious, and solution-driven individuals. Enhance your skills, join a community of innovators, and work towards a sustainable future.

Stay Connected

Keep up to date with the latest at Southern Company by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to advance your career.

Networking and Career Advancement

At Southern Company, networking and internal mobility are key components of career advancement. Connect with leaders, engage in cross-departmental projects, and take your professional journey to new heights.

Prepare for Your Interview

Make your mark from the first interview. Visit our career site for tips on crafting your resume, preparing for interviews, and making a lasting impression.

Join Southern Company—where careers glow brighter!

SEARCH SOUTHERN COMPANY JOBS Stay ahead of the curve in your career with Southern Company, where innovation meets tradition and every employee is empowered to excel.
Learn more about Southern Company
Size
27,000 employees
Market Cap
$77.6 billion
Industry
Net Income
$3.1 billion
Founded
1912
5 Year Trend
+3%
Revenue
$20.3 billion

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