Title: Application Analyst 3 Position: 00161Location: 7450 Freight Way, Mechanicsville, VA 23116 Salary: $92,200.00 -$120,000.00 Exemption Status: Exempt This Application Analyst 3 serves as an IT VAL (Virginia ABC Online licensing) administrator. As an IT VAL Administrator, the position is responsible for the configuration, maintenance and support of all implementations and integrations on the Accela platform. In addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests.
Areas of Responsibility - Provide support, administration, and maintenance for VAL, including all configuration and simple-to-moderate scripting
- Monitor application health, usage, and overall compliance
- Partner with business and IT stakeholders to identify and implement enhancements based on best practices
- Develop enhancement requirements and manage request/defect prioritization
- Escalate platform issues to Accela support and coordinate with third-party vendors on complex-scripting fixes
- Coordinate change and release management for VAL and its integrations, ensuring the process is followed for every release
- Monitor data flows between ABC systems, investigate impairments and discrepancies at root cause, and assist with resolution
- Work with other IT groups on interface issues and maintain detailed data mappings for integrations
- Report regularly on IT support metrics and maintain standards, governance, and technical documentation
- Partner annually to review and develop the platform's operational support plan
Minimum Qualifications - Bachelor's degree in computer science, information technology, or related field or equivalent hands-on experience.
- Ability to analyze, troubleshoot, and resolve complex software application problems, including identifying and resolving bottlenecks
- Writes specific, measurable, testable user stories with detailed acceptance criteria
- Analyzes raw results and creates meaningful documentation of testing scenarios and outcomes
- Up-to-date knowledge of marketplace and technology changes relevant to the Accela platform, monitoring tools, and processes
- Exceptional customer service skills
Preferred Qualifications- Experience with Accela platform administration and troubleshooting integration, security, and application issues
- Previous use of ServiceNow for support tracking and management
- 1-2 years' experience working with JavaScript
- Previous experiencing using Atlassian JIRA
- Previous experience with gitlab.com
We Offer - Excellent work/life balance
- Paid Time Off (PTO) earned biweekly, plus 14 paid holidays
- Affordable healthcare with employer contributions
- Virginia Retirement System (VRS) benefits
- College Tuition Reimbursement program
Virginia ABC employees are covered under the Commonwealth's benefits package and VRS. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.
