Apple

AppleCare Technologies Global Change Lead

Apple$120K — $150K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience.
  • 7+ years of experience in project and change management.
  • Knowledge of change management concepts and implementations (e.g., PROSCI).
  • Experience managing large-scale system and process implementation projects.
  • Track record of collaboration across multicultural project teams and internal partners.
  • Strong negotiation and facilitation skills to drive project outcomes.
  • Proficient in identifying process improvement opportunities.

Responsibilities

  • Conduct stakeholder analysis to assess project impacts.
  • Perform change impact analysis to inform implementation strategies.
  • Develop comprehensive communications plans for stakeholder engagement.
  • Create training plans and materials to support project initiatives.
  • Support internal Project and Program Managers with change management tools and templates.
  • Coordinate with project teams across US, EMEIA, and APAC regions.
  • Organize complex project documentation and maintain records.

Benefits

  • Access to training resources and tools for professional development.
  • Opportunity to collaborate with diverse teams globally.
  • Potential for career growth within a large, innovation-driven organization.
  • Involvement in significant, high-impact projects.
  • Flexible work environment accommodating multicultural collaboration.
Full Job Description
You will serve as the Change Lead for a large, cross-functional initiative on the Global Planning, Portfolio and Change (PPC) team within AppleCare. You will be responsible for delivering change management on large, cross-functional system and process implementations while providing change management training, tools, templates, and support to our internal Project and Program Managers. In this role, you will partner with AppleCare and Apple wide project and functional teams based in the US, EMEIA, and APAC to help support the roll out of a multi-year program.

Description

You will deliver change management on a large, cross-functional initiative. This includes conducting stakeholder analysis, performing change impact analysis, and developing comprehensive communications and training plans.

Minimum Qualifications

Bachelor's degree or equivalent experience.

7+ years of applicable experience focused on project and change management

Applied knowledge of change management concepts (e.g., PROSCI), tools, and implementations.

Background managing projects for large scale system and process implementations.

History of collaborating across project teams, management, and internal partners.

Proficiency in negotiating, influencing, and facilitating discussions to drive project outcomes.

Skill in identifying and implementing process improvement opportunities.

Prior work with teams from multicultural backgrounds, countries, and time zones.

Ability to organize complex projects and maintain project documentation.

Preferred Qualifications

Master's degree or MBA.

PROSCI (or equivalent industry leader in Change Management) certification.

Ability to adapt quickly, remain flexible, and act resourcefully.

Aptitude for learning new technologies rapidly, especially related to AI tools, platforms, and process training.

Ability to build trust and foster engagement with project partners.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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