App Support Data Analyst

Prophecy Technologies

$70K — $95K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-8 years of relevant experience in IT analysis or similar roles.
  • Strong analytical skills with the ability to interpret data effectively.
  • Experience in developing operational metrics, KRIs, and KPIs.
  • Proficient in creating process documentation and visual artifacts.
  • Ability to engage with cross-functional teams including IT and Business stakeholders.

Responsibilities

  • Develop process documentation, dashboards, and flowcharts to represent current operations.
  • Identify opportunities for process simplification and enhancement of metrics.
  • Facilitate discussions with domain experts to gather insights for improvement.
  • Validate the completeness and accuracy of developed artifacts.
  • Maintain and update KRIs, KPIs, and operational metrics as required.

Benefits

  • Opportunity to work in a collaborative environment with diverse teams.
  • Engagement with various business units to drive improvements.
  • Chance to influence business and technology strategy through analysis.
  • Professional development and growth opportunities within the organization.
Full Job Description
Role Overview:

As an IT Analyst, you will participate in the review of current processes and metrics supporting operational effectiveness, identifying constraints or opportunities that could impact business and technology strategy. This role involves developing artifacts that accurately describe current state processes, practices, and metrics, as well as capturing opportunities for process simplification and improvement of KRI/KPI or operational metrics.

Key Responsibilities:
  • Develop artifacts such as documents, dashboards, process flows, and code reviews that accurately describe current state processes, practices, and metrics.
  • Identify and capture opportunities to simplify processes while improving Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), or operational metrics.
  • Facilitate discussions with IT, Product, and Business subject matter experts to gather relevant insights.
  • Review produced artifacts to validate their completeness and accuracy.
  • Responsible for the capture and upkeep of KRIs, KPIs, and Operational Metrics as necessary.

Required Skills:
  • Analytics

Qualifications:
  • 6-8 years of experience

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