SNIPES App Product OwnerBensalem, PAHybridOverview: Reporting to the Director of Omnichannel Systems, SNIPES is seeking a motivated, detail-oriented App Product Owner to lead our mobile app as a standalone product. The app is a fast-growing share of our ecommerce business, powered in large part by our loyalty program, and this role owns its roadmap, backlog, and day-to-day direction independent of our website. You'll be the single point of ownership when priorities from loyalty, ecommerce, and customer experience compete for app development capacity - exercising strong independent judgment, prioritizing work by business impact, and driving product decisions grounded in customer needs and measurable outcomes.
Responsibilities:- Own and prioritize the app product roadmap and backlog - from ideation and requirements through execution
- Manage our mobile platform vendor relationship day to day - scoping development priorities, contract terms, and build-versus-buy decisions as the app evolves
- Support the relationship with our loyalty and rewards platform provider, translating program mechanics into app requirements
- Make and defend scope tradeoffs with stakeholders across digital, loyalty, customer experience, and technology teams, representing the app's priorities in cross-functional planning
- Drive app features that improve engagement, conversion, retention, and purchase frequency
- Partner with analytics to measure app performance and make the business case for app investment with data
- Participate in key Agile ceremonies and coordinate UAT, validating functionality against business requirements
- Provide clear, proactive updates to stakeholders on progress, risks, and opportunities
Qualifications:- Bachelor's degree in Business, Marketing, Information Systems, Computer Science, or a related field, or equivalent work experience.
- 4-6 years of experience in a product owner, product manager, or business analyst role in retail, eCommerce, or direct-to-consumer digital
- Demonstrated product ownership experience: backlog management, roadmap prioritization, and resolving competing stakeholder demands
- Experience managing a vendor or platform partner relationship, including commercial and contract dynamics
- Familiarity with Agile methodologies and experience participating in Agile ceremonies
- Comfort with app analytics and performance data (e.g., mobile analytics platforms, session-level reporting) to interpret user behavior and inform roadmap decisions
- Experience owning or supporting a consumer mobile app, including familiarity with app store release and review processes
- Excellent written and verbal communication skills, with the ability to translate business needs into clear user stories and acceptance criteria
- Comfortable collaborating with cross-functional teams including UX, engineering, QA, customer service, and loyalty
- Enough technical fluency to evaluate platform tradeoffs and work credibly with engineering partners, including a general understanding of how app experiences interact with back-end systems such as commerce platforms, OMS, loyalty, or third-party services
- Highly organized, detail-oriented, and able to manage multiple concurrent priorities in a fast-paced environment
- Strong strategic prioritization skills: demonstrated ability to evaluate competing requests by business impact, articulate clear "what" and "why" in user stories, and keep focus on end-user needs over technical implementation details
Preferred Qualifications:- Prior experience with a loyalty or membership program (strongly preferred)
- Proficiency with tools such as Jira, Confluence, Microsoft Office, and/or Lucidchart
- Experience using analytics tools such as Google Analytics (GA4) or mobile analytics platforms to assess performance and inform prioritization
- Familiarity with front-end development concepts and UX/UI design principles, including the ability to evaluate wireframes, provide meaningful design feedback, and communicate effectively with designers and engineers
Cultural Success Factors- Enthusiasm for the brand
- Consumer obsessed
- Ownership mindset
- Innovative mindset
- Collaborative nature
- Skillful communicator
- Data-driven decision making
- Adaptable and flexible
- Disciplined and self-motivated
Benefits with SNIPES- Generous Employee Discount
- Paid Holidays
- Summer Hours
- Hybrid work schedule
- PTO (Paid Time Off)
- Bonus Plan
- Affordable Health Insurance
- Retirement Contributions
