Job Description:Bus Strat & Init Mgr | Business Enablement | Program/Project Management and Process Design | H4This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.
Core Role ExpectationsThe Business Strategy & Initiatives Manager will transform complex data into actionable insights that support executive decision-making, risk management, and operational excellence across Global Treasury and Merchant Operations (GTMO). This role partners closely with senior leaders across Treasury Servicing, Fulfillment, Merchant Operations, Workforce Management, Analytics, Command Centers, Reporting, and Communications to enhance operating model effectiveness, identify emerging trends and risks, and deliver streamlined, data-driven solutions that drive strategic outcomes.
- Develop compelling data-driven narratives that translate data and analytics into actionable insights for senior leaders and key stakeholders.
- Distill large volumes of information into concise key messages, executive summaries, and decision-support materials.
- Create visually engaging dashboards, charts, infographics, timelines, and analytical storyboards that simplify complex information and accelerate decision-making.
- Interpret quantitative results, trends, anomalies, and key performance indicators to identify meaningful business implications and recommendations.
- Convert technical findings into concise, audience-appropriate language that can be easily understood by both business and non-technical stakeholders.
- Design presentations that connect data, business context, and strategic objectives into a cohesive and persuasive story.
- Tailor presentation content and visualizations based on audience type, ranging from operational teams to executive leadership and governance forums.
- Identify and promote improvements and simplification in how work is performed.
Required Qualifications:- Strong executive communication and storyatelling skills, including the ability to prepare concise leadership updates, summarize risks and impacts, and influence data-driven decisions
- Demonstrated curiosity, ownership, and initiative in identifying business problems, researching solutions, modernizing processes, and helping build team capability through documentation and knowledge sharing
- Advanced PowerPoint skills with demonstrated ability to develop executive-ready presentations that effectively communicate analytical results, business impacts, recommendations, and strategic insights
- Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
- Advanced proficiency in MS365 applications (Excel, PowerPoint, CoPilot)
Desired Qualifications:- Experience building dashboards, visualizations, and self-service reporting solutions using Tableau, Power BI, or similar business intelligence tools.
- Experience with Alteryx, Python, or comparable automation/data transformation tools to streamline manual processes, improve repeatability, and reduce operational risk
- Experience using AI or Microsoft Copilot capabilities to improve productivity, summarize data insights, support documentation, or identify process improvement opportunities
- Experience in Global Treasury Servicing, Fulfillment, and Merchant Operations businesses and/or experience supporting large geographically dispersed teams
- Strong relationship-building and influencing skills
- Ability to lead in a complex, fast-paced environment
- Technology or Reporting team experience a plus
- PMO, Executive Communications, or COO/Business Management experience a plus
- Prior call center or workforce management experience
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)
Pay and benefits information
Pay range
$115,000.00 - $158,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
