About The Role:We are looking for a Analytics Domain Lead to serve as the trusted advisor and subject matter expert for customers using ARC's data products and analytics solutions, combining advanced analytical expertise with deep business domain knowledge to help customers turn data into actionable insights. You will develop a thorough understanding of each assigned customer's objectives, challenges, and operational environment, and deliver strategic recommendations that help them realize the full value of ARC's data assets and analytical capabilities. You will build long-term customer relationships with significant influence on customer success, product adoption, and long-term customer value. You will share customer feedback with ARC Product teams and collaborate to inform product enhancements and roadmap.
What You'll Get to Do:
Customer Partnership: Serve as the primary analytics and business domain advisor for a portfolio of strategic customers, building trusted relationships with customer executives, business leaders, analysts, and operational teams. Partner with Customer Engagement to conduct regular business reviews focused on use cases, analytical insights and opportunities to maximize the value customers derive from ARC’s data services.
Advanced Analytics & Insights: Perform complex analyses using customer data and ARC's data products to identify trends, opportunities, risks, data quality anomalies, and performance drivers, translating findings into practical business recommendations through dashboards, scorecards, benchmarking analyses, and executive presentations.
Domain Expertise: Become the recognized expert in all assigned business domains supported by ARC's data products, maintaining awareness of industry trends, market dynamics, and regulatory considerations, and educating customers on best practices and emerging opportunities.
Customer Success & Value Realization: Partner with Customer Success, Customer Engagement, Sales, and Product teams to maximize customer outcomes, support onboarding by establishing meaningful KPIs and reporting frameworks, and measure and communicate the business value customers receive from ARC's data solutions.
Product & Data Stewardship: Act as the voice of the customer by providing feedback to Product Management and Data Engineering teams, identifying opportunities to improve data quality, product features, and customer experience, and helping define customer-facing metrics and reporting standards
You'll Bring These Qualifications:
- Bachelor’s degree in Business, Data Analytics, Statistics, or a related field; equivalent experience considered.
- 7+ years of experience in analytics, business intelligence, or a customer-facing analytical consulting role.
- Advanced proficiency with data analysis and visualization tools (e.g., dashboards, scorecards, BI platforms).
- Proven ability to translate complex analytical findings into clear business recommendations for executive audiences.
- Strong presentation and executive communication skills.
- Demonstrated ability to build trusted, long-term relationships with customer stakeholders.
- Proven ability to work cross-functionally with Customer Success, Account Management, Sales, and Product teams.
What We Can Offer You:
- Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
- Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
- ARC offersWorkFlex. WorkFlex is ARCs hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. Weve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
- We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website.
- By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.
