FIS

Analyst Sr Lead, Implementation

FIS • $90K — $120K *
Chicago, IL 60629In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 1+ years in software implementation, preferably in financial services or banking.
  • Demonstrated ability to manage projects from start to finish according to strict plans.
  • Experience in training clients on software use and industry best practices.
  • Strong organizational skills and attention to detail across multiple projects.
  • Ability to explain complex technology to non-technical users clearly.
  • Proven teamwork skills, collaborating well with various teams.
  • Flexibility to adjust to a fast-paced, changing environment.

Responsibilities

  • Lead 15-25 customer migration projects, defining timelines, deliverables, and budgets.
  • Create and update detailed project plans for thorough tracking of migration milestones.
  • Conduct training and consultation sessions for clients on SaaS configurations and best practices.
  • Stay current with product updates to efficiently educate clients on new features.
  • Coordinate with internal technical teams to troubleshoot integration issues proactively.
  • Act as the main contact for customer inquiries, resolving issues promptly to ensure satisfaction.

Benefits

  • Input into the future direction of fintech.
  • Opportunities for ongoing professional growth.
  • Supportive and collaborative workplace culture.
  • Chance to participate in community service or charitable initiatives.
Full Job Description
Job Description

As a Senior Implementations Analyst, you'll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you'll ensure seamless integration and proper adoption of best practices. In addition, you'll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.

What you bring:
  • Experience: At least one year in a similar role, ideally within the financial services or banking sector.
  • Software Implementation Track Record: Proven experience managing software implementations from inception to completion, with a focus on adhering to detailed project plans.
  • Training Proficiency: Previous experience advising and training customers on the optimal use of software solutions and industry best practices.
  • Exceptional Multi-tasking: Proven ability to stay organized and maintain extreme attention to detail while overseeing a large volume of software projects simultaneously.
  • Technical Communication: Ability to quickly grasp new technologies and communicate complex concepts to non-technical audiences, answering feature-related questions with clarity.
  • Collaboration: Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
  • Adaptability: Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.


What you will be doing:
  • High-Volume Migration Management: Lead 15-25 customer migration projects end-to-end by setting clear timelines, deliverables, and budgets while proactively managing risks.
  • Detailed Project Planning: Develop and maintain granular project plans for every migration, ensuring each milestone-from data extraction to final SaaS go-live-is tracked with precision.
  • Customer Training & Education: Conduct detailed training and consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless experience.
  • Rapid Product Mastery: Maintain a comprehensive understanding of our products and enhancements to proactively educate customers on new features and functionalities.
  • Technical Roadblock Removal: Interface with internal technical teams to facilitate smooth integration and troubleshoot issues within the overall project timeline.
  • Problem Resolution: Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.


What We Offer You:
  • A voice in the future of fintech.
  • Continuous learning and development.
  • Collaborative work environment.
  • Opportunities to give back.
  • Competitive salary and benefits.


Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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