Job DescriptionAbout the RoleAs a Business Operations Specialist, you will play a critical role in supporting Capital Markets portfolio leaders by driving execution, efficiency, and scalability across the business. This role sits at the intersection of strategy, product, sales, technology, finance, and delivery-ensuring the organization operates with disciplined planning, transparent reporting, and measurable outcomes. You will also provide core business management support, including coordinating governance routines, tracking financial and resource inputs (e.g., budgets, forecasts, headcount), applying finance and accounting fundamentals to interpret performance (e.g., P&L drivers, cost variances, capitalization vs. expense, revenue recognition considerations), and partnering with commercial and sales stakeholders to support revenue visibility (e.g., pipeline inputs, bookings/ARR reporting, and performance readouts). You will interact regularly with senior executives and portfolio leadership-helping them make decisions through crisp, fact-based materials and clear recommendations. Depending on the initiative, there may also be a client-facing element-supporting preparation for client discussions and translating internal progress into clear, client-ready updates.
About the Team You will join the FIS Capital Markets Strategy team, which partners with senior leaders across the Capital Markets portfolio to shape priorities, build fact-based investment narratives, and drive alignment on execution. The team supports planning and governance rhythms by consolidating inputs across product, technology, finance, and commercial stakeholders, translating complex portfolio, operational, and financial information into clear, executive-ready materials. A core focus is ensuring strategic initiatives and funding requests are grounded in specific, measurable rationale-connecting roadmap commitments, delivery capacity, and client and market needs to outcomes, including revenue growth and sales enablement priorities.
What You Will Be Doing - Partner with Capital Markets Portfolio and Strategy leadership to plan, track, and drive execution of strategic priorities and cross-functional initiatives
- Own operating cadence deliverables (e.g., QBR/MBR preparation, scorecards, KPI dashboards, and executive readouts); synthesize inputs into clear storylines and support briefings with senior executives
- Provide business management support for the portfolio (e.g., coordinating budget/forecast inputs, tracking headcount and spend, partnering with Sales/Commercial on pipeline and revenue reporting, and ensuring governance documentation and approvals are complete)
- Coordinate cross-team dependencies, risks, and decisions; maintain action logs and follow-through to closure
- Support annual and quarterly planning by consolidating inputs, facilitating prioritization discussions, and documenting approved roadmaps and investment themes
- Drive process improvements across portfolio operations (intake, governance, reporting, and communications) to reduce friction and increase execution velocity
- Build and maintain stakeholder communications (updates, timelines, decision summaries) across strategy, product, technology, finance, and delivery teams
- Support client-facing preparation as needed (e.g., coordinating inputs for client meetings, drafting or quality-checking client-ready status updates, and ensuring follow-ups are tracked to closure)
- Perform ad hoc analysis to support leadership decisions (portfolio health, financial performance, operational metrics) and propose data-backed recommendations
What You Will Need - Bachelor's degree in Business, Finance, Economics, Technology, or a related field (or equivalent experience)
- Experience in business operations, strategy, program management, or portfolio management in a matrixed organization
- Strong critical thinking, analytical, and problem-solving skills, with the ability to synthesize data into clear insights and executive-ready narratives
- Proficiency with common productivity and reporting tools (Excel/PowerPoint) and comfort working with dashboards and KPIs
- Working knowledge of finance and accounting concepts, including budgeting/forecasting, variance analysis, and common revenue and margin metrics (e.g., bookings, ARR, gross margin)
- Demonstrated ability to manage multiple workstreams, coordinate stakeholders, and drive actions to closure with attention to detail
- Strong written and verbal communication skills, including experience preparing materials for senior leaders
- Willingness to travel occasionally as needed for team or client engagements
Added Bonus If You Have - Experience supporting Capital Markets, trading, risk, or post-trade businesses (or fintech platforms serving these domains)
- Exposure to portfolio governance, investment planning, or financial management practices (e.g., budgeting, forecasting, business cases)
- Exposure to FP&A rhythms and accounting/reporting basics (e.g., GAAP concepts, accruals, month-end close inputs) and/or SaaS revenue metrics
- Comfort working with data sources and lightweight automation (e.g., Power BI, SQL, Power Query) to improve reporting efficiency
- Experience operating in an agile or hybrid delivery environment and partnering closely with product and technology teams
Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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