Job DescriptionHarborview Medical Center's Patient Care Services has an outstanding opportunity for an
Analyst, Performance Improvement.WORK SCHEDULEPOSITION HIGHLIGHTS- Serve as a strategic consultant, facilitator, educator, and operational partner.
- Collaborate with clinical and interdisciplinary teams to advance organizational priorities related to patient safety, quality, patient experience, workforce engagement, care delivery, and operational performance.
PRIMARY JOB RESPONSIBILITIES- Partner with Patient Care Services leaders to develop and implement strategic improvement plans aligned with organizational priorities
- Lead multidisciplinary initiatives focused on patient safety, quality outcomes, care delivery, workforce engagement, patient experience, and operational efficiency
- Facilitate improvement workshops and workgroups using Lean methodologies, including A3 problem-solving, value stream mapping, gap analysis, standard work development, leadership standard work, and sustainment planning
- Coach leaders and frontline teams on Lean principles, change management, continuous improvement, and performance management practices
- Conduct Gemba observations and frontline engagement activities to identify opportunities for clinical and operational improvement
- Conduct workflow assessments, observations, interviews, and shadowing activities to identify barriers, inefficiencies, and opportunities to improve patient care delivery
- Analyze and synthesize clinical, operational, quality, patient safety, workforce, financial, and patient experience data from multiple systems
- Develop dashboards, reports, presentations, executive summaries, and visualizations to support leadership decision-making
- Collaborate with nursing leadership, Quality Improvement, Informatics, Finance, Epic IT, and departmental analysts to ensure data accuracy and alignment
- Conduct benchmarking and research to identify best practices, emerging trends, and innovative approaches to patient care delivery
- Coordinate project plans, timelines, meetings, deliverables, documentation, communication activities, and follow-up actions for Patient Care Services initiatives
- Monitor initiative progress, track performance metrics, and support sustainment planning
- Facilitate cross-functional collaboration and maintain stakeholder accountability
- Participate in committees, workgroups, and special projects aligned with Patient Care Services priorities
REQUIREMENTS- Bachelor's Degree in healthcare administration, nursing, public health, business administration, industrial engineering, organizational leadership, or related field.
- Minimum of four (4) years of experience leading or supporting complex performance improvement initiatives in a healthcare environment.
- Demonstrated experience facilitating multidisciplinary teams and influencing leaders and staff through organizational change initiatives.
- Advanced knowledge of Lean management systems, improvement science methodologies, and change management principles.
- Strong skills in process mapping, workflow analysis, current-state assessment, and future-state design.
- Ability to synthesize complex information into actionable recommendations and executive-level presentations.
- Strong facilitation, relationship-building, and collaboration skills with the ability to engage diverse stakeholders.
- Ability to manage competing priorities, navigate ambiguity, and adapt to changing organizational needs.
- Strong skills in process mapping, workflow analysis, current-state assessment, and future-state design.
- Ability to synthesize complex information into actionable recommendations and executive-level presentations.
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Compensation, Benefits and Position DetailsPay Range Minimum:$89,832.00 annual
Pay Range Maximum:$134,736.00 annual
Other Compensation:Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:First Shift (United States of America)
Temporary or Regular?This is a regular position
FTE (Full-Time Equivalent):100.00%
Union/Bargaining Unit:Not Applicable
